About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Role Overview

We are seeking an experienced ICM COE Head to lead the offshore Practice and Delivery capability engine for Infrastructure & Cloud Management.

This role will be accountable for solutioning, strategic pursuits, capability development, offerings, engineering assets, accelerators and overall delivery outcomes across the ICM portfolio.

The ideal candidate will combine deep Infrastructure, Cloud Operations and AI-enabled Operations expertise with strong experience in large-deal solutioning, practice building and delivery leadership. The role will work in close partnership with the onsite Practice Head, who owns market development and account shaping.

Key Responsibilities

• Lead the offshore ICM Practice and COE capability organization.
• Own technical strategy for strategic pursuits and RFPs.
• Govern solution architecture, estimation, proposal quality and technical defense.
• Assign and govern Named Solution Owners for qualified opportunities.
• Mobilize federated SMEs across Delivery for pursuits and capability development.
• Build and maintain the ICM capability roadmap.
• Develop and industrialize service offerings, accelerators, tools, methodologies and reference architectures.
• Drive AI-enabled Operations, AIOps, automation and infrastructure modernization capabilities.
• Govern technical partnerships, certifications and hyperscaler specializations.
• Ensure strong linkage between delivery experience, reusable IP and future offerings.
• Own overall delivery health and outcomes through the Delivery Director.
• Govern technical quality, critical escalations and customer-impacting issues.
• Drive productivity, automation, reuse and operational maturity across the delivery portfolio.
• Build the overall Strategy for the Practice in terms of capabilities to invest in and offerings to pursue to help meet the Organization growth targets.

Required Experience & Qualifications

• 20+ years of experience in IT services, infrastructure/cloud services, managed services or consulting.
• Strong Infrastructure, Cloud Operations and AI/AIOps background.
• Significant experience leading large COE, practice or delivery organizations.
• Proven experience in complex RFP solutioning and large-deal technical leadership.
• One large RFP at least won and experience of delivering
• Strong understanding of managed infrastructure and cloud operating models.
• Experience in SRE, observability, automation and AI-enabled operations.
• Demonstrated experience building reusable IP, accelerators or service offerings.
• Experience managing federated SME organizations.
• Strong delivery-governance and customer-escalation experience.
• Experience with AWS, GCP, Oracle and Microsoft ecosystems.
• Strong executive communication and stakeholder-management capability.

• Preferred Experience

  AI Infrastructure / GPU Infrastructure | AIOps / Agentic Operations | Cloud Operations | Infrastructure Managed Services | SRE | IT Resilience | Security | DB & Application Operations | Platform Engineering | Large Global SI / MSP

Recruiter Screening Focus

• Large infrastructure/cloud COEs or practices personally led.
• Major RFP solutions personally shaped and defended.
• Delivery organizations managed at scale.
• Offerings or accelerators built and commercialized.
• Automation/AIOps transformation delivered.
• Ability to orchestrate deep SMEs without personally owning every technology domain.
• Measurable improvements in delivery quality, productivity or reuse.

Ideal Candidate Profile

A senior technology-services leader who can solve, win, build capability, govern delivery and convert delivery expertise into scalable IP.