We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded over 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

The Learning and Development Design Specialist is responsible for researching, designing, and enhancing learning and development programs across the organization. This role involves collaborating with leaders, stakeholders, and subject matter experts to identify training needs, develop comprehensive learning solutions, and ensure the continuous improvement of our Leadership Academies (TMU and AMU). The ideal candidate will have a strong background in instructional design, curriculum development, and eLearning, with a keen ability to translate complex concepts into engaging learning experiences.

Qualifications:

• Experience in Education, Instructional Design, Organizational Development, or a related field.
• Proven experience in instructional design, curriculum development, and eLearning.
• Strong research and analytical skills with the ability to synthesize complex information.
• Excellent communication and collaboration skills, with experience working with cross-functional teams.
• Familiarity with the latest trends in learning and development and a commitment to continuous self-improvement.
• Ability to manage multiple projects and deadlines effectively.

About Us

Sutherland, recently recognized as a Great Place to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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