Sutherland is seeking an attentive and goal-oriented person to join us as Back Office Analyst We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!  

READING/WRITING 

• Strong Written/Verbal communication skills 

• Good command in German and English

• Ability to articulate sometimes complex ideas and solutions confidently  

• Impeccable attention to detail 

• At least 2 years customer service experience 

• Experience providing multi-channel support preferred (phone, chat, email, web etc.) 

• Customer success and lifecycle management preferred 

• Subscription-based product support preferred 

• High tolerance for complexity, multi-tasking, change 

• Hungry for empowerment, taking ownership and being accountable to customers 

• Strong empathy and ability to take the initiative for the customer 

• Confident and able to escalate cases for resolution by other teams as necessary