Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To take demand from Personal Banking clients for banking matters ranging from lending, transactional  & investment products  to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers in line with client experience, product and legislative (e.g. CBK, IRA) requirements.

Type of Qualification: Bachelor's degree in any discipline

Experience Required
3-4 years

• Experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.
• Experience in sales within the banking industry or related service sectors such as Insurance, SACCOs, and other Financial Services institutions

Behavioural Competencies:

• Convincing People
• Following Procedures
• Interacting with People
• Seizing Opportunities
• Taking Action
• Team Working

Technical Competencies:

• Application & Submission Verification
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding 
• Processing
• Product Knowledge