Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To conduct quality evaluations, audits, and assessments of business processes as well as monitor compliance with company policies, procedures, and regulatory requirements. Identify process gaps, risks, and areas for improvement and provide detailed feedback and recommendations to management and operational teams. To analyze quality trends and performance data to identify recurring issues and prepare and present quality reports, scorecards, and management information. To support the implementation of corrective and preventive actions.

Type of Qualification: NQF 5 (Higher Certificate)
Field of Study: Short Term Insurance

Experience Required
5-7 years relevant service and/or sales experience (e.g., Short Term Insurance Sales or Claims / Branch or Contact Centre). Knowledge of relevant product (Personal lines Insurance) processes and systems. Previous Customer Call Centre experience i,s compulsory.

2 years experience in quality assurance.

Behavioural Competencies:

• Following Procedures
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Providing Insights
• Taking Action
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Compliance
• Insurance Principles
• Insurance Products & Services
• Product and Services Knowledge
• Product Knowledge (Consumer Banking)
• Risk Identification