Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To manage, assess, and finalise motor insurance claims in accordance with policy terms, regulatory requirements, and company standards. The role focuses on delivering a fair customer experience while mitigating risk and proactively identifying and addressing fraudulent claims.

Type of Qualification: Diploma
Field of Study: Certificate in Short Term Insurance or an equivalent FAIS accredited qualification

Experience Required
Insurance
The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product for an Insurance Consultant.

Behavioural Competencies:

• Customer-centric and service-driven
• Resilient, adaptable, and able to perform under pressure
• Highly analytical with strong problem-solving ability
• Decisive, assertive, and confident
• Ethical, fair, and demonstrates high integrity
• Proactive, accountable, and reliable team player

Technical Competencies:

• Strong understanding of short-term motor insurance products and policy interpretation
• Risk and cost management awareness and application
• Computer literacy (Microsoft Office Suite and Office 365)
• Analytical capability and attention to detail
• Fraud detection, investigative analysis, and reporting capability