Manager, Fraud Risk Management
- Full-time
- Business Segment: Personal & Private Banking
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To implement a first line prevention and detection fraud risk management capability for PPB in country in order to provide a consistent, seamless customer experience by mitigating fraud risk whilst reducing customer friction
- Defines the client messaging and communication strategy for fraud awareness and prevention in collaboration with FRM Domain and PPB Country.
- Identifies and monitors the appropriate communication channels to execute the client messaging.
- Ensures and monitors adherence to minimum standards for client authentication (e.g., magstripe pin authentication, etc.).
- Ensures the risk appetite is maintained regarding fraud rules mandate and customer friction.
- Monitors the ‘Refund no Refund’ guidelines with consideration for customer, product, platform and conduct risk.
- Applies and monitors the fraud risk parameters and recovery strategies for products and associated platforms (e.g., Application fraud, chip enabled) in collaboration with FRM Domain and PPB Country stakeholders.
Qualifications
- Undergraduate Degree in Finance, Accounting or a related field
- At least 7 years experience with business knowledge of retail banking products such as Transactional, Card, Home loans, VAF and Insurance
- 3 - 5 years experience in managing fraud for Products and platforms with specific experience in external fraud types such as application fraud, impersonation, cybercrime and digital fraud.
- High level understanding of fraud systems to query or identify system issues, data feeds and data management that will affect how Fraud Risk Management receives, interprets and reports on data.