Specializing in cross-platform application development, Sonoran Software Systems is devoted to outpacing competitors with more affordable, efficient and modern software solutions.

Do you have a passion for customer service? Do you love problem-solving? Do you enjoy working on a team?

If so, Sonoran Software has a position for you!

Sonoran Software is a premier software company with clients around the world. We are currently seeking a talented individual to join our Support Team.

At Sonoran Software our Core Values guide the work that we do. You might fit in well at Sonoran Software if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

To be successful in this position, you must be able to demonstrate:

• An unrelenting passion for customer service as well as employee satisfaction.

• The ability to demonstrate a high degree of tact and diplomacy to promote a positive, productive, and professional work environment.

• The ability to accurately communicate pertinent information to create a work environment that engages team members in the decision-­making process while catering to the best interests of clients, colleagues and the company as a whole.

• Excellent verbal and written English communication skills (Upper-Intermediate or higher)

• The ability to work efficiently and accurately in a high volume, fast-paced, environment.

Position requirements: 

• One year of Customer Support / Technical Support Experience

• One year of experience in the hosting or similar industry. 

As part of the Sonoran Software Team, you will be expected to:

• Collaboratively work with a team of Leaders and Support Agents of all levels

• Continuously work on improving the quality of support experience we deliver

• Deliver remarkable support experiences.

• Learn and have fun!

Responsibilities: 

• Foster and promote a professional and collaborative work environment.

• Ensure customer satisfaction by defusing problem situations and responding to escalated customer interactions. 

• Report on contact volume and provide analysis of performance on a weekly basis. 

• Meet support goals as defined by Management