Do you have a passion for process and an interest in facilities management? If so, we want you to join our team!   

We are seeking a confident Customer Service Representative to join our Facilities Management Command Centre team working at our Regional Support Centre in Perth.  

This is a full-time role on a rotating roster, working alternating weeks of 5 x 8 Shifts and 4 x 10 hour shifts between the hours of 5:00AM to 9:00PM, including every other weekend. 

The Command Centre is a year-round operation, so suitable candidates must be able to work a 38-hour, 7-day roster.  

Who are we looking for?   

We’re looking for someone who thrives in a fast-paced, high-volume request management-based role. Ideally you will have experience using multiple systems as you manage workflows from receiving a service request to closing a work order.  You will also provide exceptional customer service and will be trained to develop your knowledge on a broad range of facility services across a variety of trades.

Specific duties will include:

• Manage incoming calls and online service requests to triage and create work orders. 

• Liaising with Sodexo staff and third party vendors to schedule works. 

• Reporting and general administrative support where required. 

You will have experience working in databases and delivering a high level of customer service. Being able to prioritise, work autonomously, think critically, and capture detail will be critical. Willingness to work a flexible roster schedule across a 7 day week including public holidays. 

An ability to professionally liaise with management stakeholders, clients and vendors, coupled with a willingness to learn and continually improve/develop your own performance. You will have excellent verbal & written communication skills and a high level of accuracy & attention to detail. 

We are seeking someone with a positive attitude and motivation to be part of a high performing team. 

Why choose Sodexo?   

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.    

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet. 

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.    

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!  

How to apply?   

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.   

Submit your application today and become part of the Sodexo family!