Customer Service Representative - Part Time

  • Full-time
  • Job Family: Corporate Services

Company Description

Do you have a passion for process and an interest in facilities management? If so, we want you to join our team!  

Job Description

We are seeking a confident Customer Service Representative to join our Facilities Management Command Centre team working at our Regional Support Centre in Perth.  Reporting directly to the Service Desk Team Leader you will be responding to incoming phone and system generated customer requests to ensure enquiries and issues are responded to promptly and accurately. These enquiries are extremely varied and can range from facility/ property maintenance enquiries to logging journey management plans. It is important that standard operating procedures and making use of call triage scripts are adhere to, to consistently provide accurate responses to all client enquiries.You will use your initiative and show empathy to ensure service excellence and customer satisfaction is always achieved. Our team strive to promote an environment and culture of team work, clear communication and continuous improvement.

This is a part time role - must be available for weekend work

Who are we looking for?  
We’re looking for someone who thrives in a fast-paced, high-volume request management based role. Ideally you will have experience using multiple systems as you manage work flows from receiving a service request to closing a work order.  You will also provide exceptional customer service and will be trained to develop your knowledge on a broad range of facility services across a variety of trades. 


Specific duties will include;

  • Manage incoming calls and online service requests to triage and create work orders
  • Liaising with third party vendors to schedule works
  • Mailbox management
  • Reporting and general administrative support where required.


You will have experience working in databases and delivering a high level of customer service. Being able to prioritise, work autonomously, think critically, and capture detail will be critical. Willingness to work a flexible roster schedule across a 7 day week including public holidays.


An ability to professionally liaise with management stakeholders, clients and vendors, coupled with a willingness to learn and continually improve/develop your own performance. You will have excellent verbal & written communication skills and a high level of accuracy & attention to detail.
We are seeking someone with a positive attitude and motivation to be part of a high performing team.

Important Note:
This is a Part Time Role - must be available for weekend work

Additional Information

Why choose Sodexo?  
Sodexo is a people business, employing over half a million people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.  

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.    

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.  

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

How to apply?  
If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience  and availability.   

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.  

Submit your application today and become part of the Sodexo family!   

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