SmartRecruiters is a start-up with a vision [make hiring easy] and a cause [eradicate unemployment]. We have a passion for innovation - especially when it becomes disruptive, and we think the $400bn recruiting industry sucks. So we leverage technology and social media to change the game - and eradicate unemployment along the way.

  
Our free Open SaaS recruiting software takes complexity away from the hiring process, helping businesses gain access to the talent they need, thus creating and filling more jobs faster. Over 50,000 customers have already signed up.

We are looking for an customer service star to interact on a daily basis with SmartRecruiters customers, answer questions, provide help, educate, and  be instrumental in ensuring more people continue to fall in love with SmartRecruiters (so we also get more of these 

"Just had a great customer service experience with SmartRecruiters, Charlie who heads up Bus. Dev. and Diego in support were on it!"

https://twitter.com/JourneyPlanners/status/487722964532482051

"@SmartRecruiters Been using your platform for a couple of weeks and LOVING it! #ats #talent #recruiting""

https://twitter.com/MatchMaker_Inc/status/463070561703190528

"I am so excited for our upgrade to @SmartRecruiters premium and the launch of our recruitment process into the digital age!"

https://twitter.com/BrookeFansler/status/461246959085301760

What you will do:

• Provide awesome customer support via phone, email, social media, and
  our customer community
• Identify, test, and escalate technical issues
• Interact with users and educate on features and best practices
• Maintain high level of customer satisfaction
• Work closely with users, product management and professional services teams
• Support our professional services & sales teams
• Be an ambassador for SmartRecruiters and its culture
• Be ready to get involved and lead various projects on account management and services

Here’s what we are looking for:

• Experience in customer support in a SaaS environment
• Background in business, recruiting, or technology preferred
• A passion for technology and a drive to change the world
• Confident and professional when interacting with customers
• Positive, with can-do attitude
• An ability to thrive in a fast-paced startup environment
• Team player

SmartRecruiters is a well-funded start-up with a great team. You’ll enjoy our open culture and key values [work smart, have fun, make the difference], as well as cool offices South of Market in San Francisco and in NORI [North of River], Krakow.

Besides a great work environment and the opportunity to change the world, we offer competitive salary and benefits as well as stock options. So, don't be shy, click “I’m Interested” below.