SmartRecruiters powers Superhuman Hiring™ by freeing talent acquisition teams from legacy applicant tracking software and equipping them with next-gen AI functionality. SmartRecruiters' platform serves as the hiring operating system for 4,000 customers, including Bosch, LinkedIn, and Visa. Companies with business-critical hiring needs turn to SmartRecruiters for best-of-breed functionality, world-class support, and a robust ecosystem of third-party applications and service providers.

We are a values-driven, globally focused tech employer with strong financial backing. By solving the biggest problems, we focus our efforts on what matters most, driving real impact for our organization and customers. For the past three years, we’ve been recognized as a strategic leader in recruitment technology by Fosway Industry Analysts. In 2023 and 2024, we received prestigious awards from Comparably for being a top company for Women, Perks, and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, Culture, and Company Outlook.

At our core, we commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together - because together, we will win. With competitive salaries and strong internal mobility, we ensure that high performers have meaningful growth opportunities. Our remote-friendly culture is welcoming, respectful, and built to empower every team member to thrive.

The Global Centre of Excellence (CoE) Lead for Solutions Excellence plays a pivotal role in driving innovation, consistency, and technical depth across our global PreSales and Solutions Architecture teams. This is a strategic role that will directly impact sales success and business growth by elevating demo excellence, shaping solution strategy, ensuring technical integrity, and fostering alignment across Sales, Product, Professional Services, Engineering, and Customer Success.

You will lead with a blend of strategic vision and technical leadership, acting as the connective tissue between go-to-market teams and product/engineering, professional services & security ensuring scalable, secure, and innovative solutions for our global prospects and customers.

Key Responsibilities

1. PreSales Enablement & Strategy

• Technical Excellence: Develop and maintain best-in-class technical assets, templates, and storytelling techniques aligned to SmartRecruiters’ brand.

• SA Onboarding & Training: Design and deliver onboarding and continuous learning programs that build both commercial and technical excellence.

• Best Practices: Monitor industry trends and innovative techniques (e.g., Consensus, AI-driven solutioning) to continuously evolve our approach. 

• AI Governance: Enable Solutions Architects on the governance related to tech, AI and all the support components of data privacy, security, etc.

• Deal Support: Provide strategic guidance on high-value deals, combining storytelling with technical depth to improve outcomes.

• Global Collaboration: Foster a community of practice through regular global workshops, knowledge-sharing, and coaching.

2. Solution Strategy & Technical Leadership

• Lead complex discovery and technical solution design sessions with enterprise prospects.

• Architect scalable frameworks for integrations, extensibility, and AI-driven hiring solutions.

• Translate non-standard or complex use cases into repeatable solution patterns.

• Scope and validate services/integration requirements to ensure successful implementation.

3. Product & Market Alignment

• Workshops & Discovery: Partner with Product and Engineering to share enterprise customer needs and inform roadmap priorities.

• Feedback Loops: Capture and document product gaps identified in the field; translate into actionable roadmap insights.

• Release Enablement: Collaborate with PMM to deliver release readiness content (training, webinars, technical playbooks) to GTM teams.

• Thought Leadership: Lead webinars, analyst demos, and external-facing events showcasing SmartRecruiters as a TA innovation leader.

4. Data, Security & Architecture

• Act as a trusted advisor in technical evaluations covering platform architecture, APIs, compliance, security, and Responsible AI.

• Partner with customer InfoSec and DPA teams to ensure global compliance (GDPR, SOC2, etc.).

• Represent SmartRecruiters in technical due diligence during enterprise sales cycles.

5. Partner, Marketing & Customer Success Alignment

• Partner Enablement: Ensure strategic partners are aligned with GTM messaging and equipped with enablement tools.

• Marketing Collaboration: Share win/loss insights and market trends to shape positioning and campaigns.

• Customer Success Integration: Leverage customer stories, insights, and metrics to enhance PreSales and partner content.

• QBRs & Deal Reviews: Participate in strategic reviews to identify patterns, gaps, and growth opportunities.

Experience

• 5+ years in Solutions Architecture, PreSales Engineering, or Solutions Consulting in SaaS/enterprise tech.

• Proven experience with ATS, HCM, CRM, or recruiting technologies strongly preferred.

• Familiarity with complex B2B sales cycles and enterprise solution design.

• Experience working in global or matrixed organizations.

Skills

• Strong technical acumen in integrations (REST APIs, SSO/SAML, ETL pipelines, data architecture).

• Exceptional presentation and storytelling skills for both technical and business audiences.

• Ability to balance strategic leadership with hands-on solutioning.

• Strong documentation, scoping, and enablement skills (e.g., SOWs, RFPs, playbooks).

• Collaborative, customer-first mindset with proven ability to influence across functions.

Education & Certifications

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).

• Relevant certifications (AWS, Azure, Security, or TA technology) a plus

What You’ll Gain

• A central role in shaping global excellence for one of the most innovative TA platforms.

• Influence over SmartRecruiters’ solution, integration, and AI strategy for enterprise customers.

• The opportunity to work with global leaders in recruiting transformation and emerging technologies.

• Career growth in a high-impact, cross-functional leadership position.

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. your information will be kept confidential according to EEO guidelines.