Internal IT Specialist

  • Full-time
  • Candidate must be located in: Remote - Poland

Company Description

SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

We are proud to offer a collaborative, diverse, and a remote-first work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.

SmartRecruiters enables Hiring Without Boundaries™ by freeing talent acquisition teams from legacy applicant tracking software. SmartRecruiters’ next-generation platform serves as the hiring operating system for 4,000 customers like Bosch, LinkedIn, Skechers, and Visa. Companies with business-critical hiring needs turn to SmartRecruiters for best-of-breed functionality, world-class support, and a robust ecosystem of third-party applications and service providers.

Job Description

The Internal IT Specialist is responsible for the maintenance and functionality of our company's computer systems, focusing primarily on end-user support. This role serves as the first line of defense, addressing and resolving all user-related issues and ensuring the optimal performance of hardware devices across the organization.

Important: it's a remote position with the shift from 2:00 pm to 10:00 pm (we would need your help with supporting our US-based colleagues)

You will:

  • Support the administration of enterprise-class MDM and IDM solutions
  • Support the administration of users in several different environments
  • Support users in their daily duties and troubleshoot their problems
  • Configure and monitor the company's fleet of Macbooks
  • Manage access to a network infrastructure
  • Configure and oversee office security systems (TV monitoring, alarms, etc.) in multiple offices around the world
  • Organize IT training for non-technical employees
  • Work closely with a security team on endpoint device security and periodic access reviews
  • Work closely with IDM on identity security and access management projects
  • Be a crucial player within the Internal IT team to execute projects ranging from minor to significant impact
  • Duties are carried out during the evening schedule, from 2 PM to 10 PM CET

Qualifications

  • At least 2 years of relevant experience in an IT Support role
  • Experience in 1st line support and troubleshooting
  • MacOS & Windows administration experience
  • Google Workspace or Microsoft Entra ID administration experience
  • MDM management experience (nice-to-have)
  • Networking (basic knowledge)
  • ITIL principles understanding
  • Experience in working with a ticketing system (Jira, ServiceNow or FreshService)
  • Good interpersonal, communication, time planning, and organizational skills
  • Proficient in both written and spoken English
  • A strong desire to learn and grow

Additional Information

SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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