SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.

SmartRecruiters enables Hiring Without Boundaries™ by freeing talent acquisition teams from legacy applicant tracking software. SmartRecruiters’ next-generation platform serves as the hiring operating system for 4,000 customers like Bosch, LinkedIn, Skechers, and Visa. Companies with business-critical hiring needs turn to SmartRecruiters for best-of-breed functionality, world-class support, and a robust ecosystem of third-party applications and service providers.

Our customers want to transform their talent operations and processes to meet their evolving business priorities. Through the value of the SmartRecruiters’ Talent Acquisition Suite and professional services, we are positioned to deliver on their needs and ensure they acquire the best talent to achieve business success.

After a customer purchases the SmartRecruiters platform they become a part of the SmartRecruiters community.  The first introduction to our community and the place where expectations are set, met and framed happens during customer onboarding.  

Our  Manager, EMEA/NAMER ensures every customer has a positive and successful implementation experience that builds a strong relationship between SmartRecruiters and the customer, and adheres to our quality standards of communication, partnership, solutioning and delivery.  

As the Manager, you oversee the European & North American regions for SmartRecruiters. With a focus on  customer onboarding and managed services through a combination of internal resources and select partners, creating an optimal customer experience while maintaining revenue and margin goals and targets.

Key Deliverables:

• Directly manage the EMEA/NAMER  implementation and consulting team members. Aligning the regions on implementation methodologies and processes.
• Ensure upskilling and performance management of implementation consultants through product enablement, ongoing skill development, clearly defined success measures, performance reviews and team management.

• Support pre sales conversations

• Actively participate as part of the go to market extended team providing support in aligning, describing and promoting Hiring Success Services products and programs through our partners to customers.
• Support and recommend implementation, integration and services scoping decisions to ensure quality execution, customer satisfaction and revenue and margin targets.
• Ensure execution to the Hiring Success Services common purpose “Building Strong Relationships” and Key Quality Standards (Communication, Partnership, Solutioning and Delivery) whether through direct team members or partners.
• Support the Customer Escalation Process in NAMER/EMEA during Onboarding 
• Align all implementation and hiring success services executions to our Assess, Plan, Execute, Measure methodology.
• Ensure successful handoffs to CSMs and AMs after a customer’s onboarding.

• At least 10+ years professional services and/ or consultation organizational leadership, preferably in SaaS and in the talent acquisition industry.
  • At least 6-8+ years experience managing teams of 10+ and in businesses with revenues over $10m. 
  • Prior experience with recurring services 
  • Prior experience or knowledge of Career Site design & build services.
• Cross functional partnering and collaboration
• Operational and revenue target execution
• Communication and presentation skills
• Implementation services execution
• Customer relationship building
• Escalation management
• Talent acquisition acumen and best practice consulting
• Talent acquisition technology solutioning
• Partnership collaboration & relationship building
• Team development, management and leadership
• Ability to manage and  work a diverse schedule across multiple time zones (EMEA/NAMER)

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.