SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.

Our company is recruiting for a talented and self-motivated Salesforce Administrator to assess every aspect of our daily business, with the goal of helping the organization operate more efficiently. For this position, you will examine existing and new systems for improvement, report common issues, evaluate company performance, and recommend new system procedures.

To excel in this position, you should be an experienced professional with knowledge of business processes and business system analysis techniques including the administration of tools such as Salesforce, PRM tools, Gainsight, FinancialForce, Service Cloud, etc. The ideal candidate will also be dedicated and demonstrate excellent written and verbal communication skills.

Responsibilities:

• Examine current and new business procedures.
• Identify effective solutions for business software system issues.
• Report common patterns, questions, and other issues to management.
• Recommend solutions for improving and restructuring company procedures.
• Assess company performance, information, and plans by conducting regular tests and analysis.
• Plan, document, and develop solutions using Salesforce flow, middleware, or other development tools related to Salesforce.
• Monitor company systems status and report any progress or changes.
• Research and estimate the costs of upgrades and improvements.
• Establish specifications for new projects by developing project goals, phases, and budgets.

Minimum:

• Bachelor's degree in business, computer science, a quantitative or business-related field, or equivalent functional experience within a scaling organization  
• Min. of 3 years of experience as a business systems analyst
• Proven track record of supporting and driving corporate wide initiatives
• Familiarity with Salesforce administration as it relates to to the SaaS customer journey
• Certified as a Salesforce Administrator

Preferred :

• Problem-solving: Salesforce Administrators are often tasked with identifying challenges within the organization and then implementing certain procedures and processes to overcome them. Strongly developed problem-solving skills are crucial in this role.
• Communication: Salesforce Administrator use various forms of written and verbal communication to gather information about a business and create reports. Analysts are required to communicate with team members of all levels.
• Technical: Technical skills are also important in the Salesforce Administrator role. Familiarity with workflows, process builder, flow, APEX, validation rules. Upgrading, troubleshooting, and implementing new programs is one of the requirements of a systems analyst.
• Project management: A Salesforce Administrator often works in a project team environment. Strongly developed organizational and time management skills are important to move a project from beginning to completion.

SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.