SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.

We are looking for a User Support professional to join a young and fast-growing team on its mission to drive success, growth, and excellence for candidates using Smartr as the new and better way of managing job search and the application journey. This is an opportunity to join and become an integral part of a high-growth software company well on its way to changing an entire industry.

This person will be instrumental in driving the overall success of Smartr and ensure more people continue to be wowed and fall in love with the Smartr product.

Smartr (https://smartr.me)  is helping millions of users worldwide with organizing their job search, standing out to employers, tracking their application progress , and planning their career changes. Smartr is a new venture by the SmartRecruiters company.

What you’ll deliver: 

• Interact every day with Smartr users to answer questions, resolve issues, educate, and help them succeed in their job search journey.
• Provide exceptional user support.
• Educate and advise users on standards, tips, and solutions when using Smartr.
• Drive high levels of user satisfaction.
• Identify, test, and call out technical issues.
• Collaborate closely with all parts of the organization, including product management and engineering to contribute and execute on our strategy to make our users successful.
• Be ready to get involved and lead various projects in the support and services domain.
• Be an ambassador for SmartRecruiters and its culture.

 Culturally, you are: 

• Passionate about SmartRecruiters’ and Smartr’ mission of connecting people to jobs at scale
• Eager to provide best in class user experience
• Motivated by a fast-paced, high growth environment
• Enjoy working with and being part of a dynamic team

• Bachelor's degree or at least 2 years relevant work experience
• Ability to interact and communicate professionally and confidently with a diverse and worldwide user base.
• Customer support/call center experience, preferably in the B2C SAAS space.
• Excellent computer skills must have a high degree of accuracy in both spelling and grammar.
• Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations.
• A passion for technology and a drive to change the world.
• Positive, energetic, with a can-do attitude.
• Excellent English skills a must
• Fluent in French and/or German a plus

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.