SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.

We are currently looking for a Training Program Manager to join our Customer Community & Advocacy team. Our mission is to empower our customers to self-service and feel confident in their ability to use SmartRecruiters In this role, you will develop and deliver live training to onboard and upskill our SmartRecruiters customers.

If that excites you, then we can’t wait to connect.

What you’ll deliver: 

• The SmartRecruiters customer education strategy—both the day-to-day and long-term strategy and goal setting.  You will ensure this strategy is aligned with other key stakeholders, including Marketing, Customer Success and Product. 
• High-quality content that drives customer engagement, product adoption and usage—resulting in reduced customer support volume, churn, and implementation costs. 
• Engaging training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
• Updated courses in collaboration with training team members and subject matter experts to accommodate changing SmartRecruiters software advancements, customer needs, government standards or guidelines and new best practices.
• Thought leadership on classroom facilitation best practices, solutions, and emerging trends
• All training planning and execution with participants, presenters and managers. 
• Reporting and ongoing assessment of training relevance and effectiveness and evolve programs as necessary

• At least 5 years of experience in Customer Education or a similar position
• A proven track record of creating programs that measurably increase product adoption and customer outcomes
• Experience managing and optimizing learning content, including content roadmaps, effectiveness metrics, and certification program development
• Passion for understanding customer needs, pain points, and goals and creating an exceptional customer experience throughout the relationship lifecycle
• Strong interpersonal skills to work cross-functionally and foster internal and customer-facing relationships
• Strong analytical skills to determine effectiveness and ROI of customer engagement efforts
• Knowledge of instructional design
• Direct experience working with LMS systems

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.