SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.

An operations specialist works behind the scenes and supports the system-based workflows across the professional services team. They optimize, prioritize, and analyze to make sure nothing takes more time, money, or energy than necessary. They see to it that processes that depend on one another are completed in a timely manner, that all our systems are functional.

The Professional Services Operations Specialist role exists to ensure the smooth and efficient daily operations of the team, globally. The operations specialist's responsibilities generally include supporting the systems our employees use in their daily duties, optimizing processes and procedures to achieve maximum efficiency, and investigating/resolving system issues.

Operations Specialist Responsibilities:

More specifically, we are looking for an operations specialist to support daily tasks in our PSA tool. PSA stands for Professional Services Automation. These tasks include but are not limited to: 

• Creating and maintaining pipeline projects

• Managing resourcing needs within the system

• Using templates to create documentation that can be shared with team members

• Documenting processes and making suggestions on how to improve upon them

• Reaching out to team members to make updates in our systems that are not meeting timely or quality standards

• Assisting with the implementation of new processes and procedures.

• Identifying ways to improve customer experiences.

• Bachelor's degree preferred.

• 1+ years of experience as an operations specialist or in a similar role.

• Strong organizational skills.

• Strong communication skills, both written and verbal.

• Strong time management skills.

• Detail-oriented.

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.