Customer Success Systems Administrator

  • 225 Bush St, San Francisco, CA 94104, USA
  • Employees can work remotely
  • Full-time

Company Description

SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.

Job Description

We are looking for a talented and self-motivated Customer Success Systems Administrator to assess every aspect of our daily business, with the goal of helping the organization operate more efficiently. In this role,  you will examine existing systems and provide recommendations for improvement, report common issues, evaluate company performance, and recommend new system procedures.

To excel in this position, you should be an experienced professional with knowledge of business processes and business system analysis techniques including the administration of tools such as SFDC, PRM tools, Gainsight, etc. 

What you’ll deliver:

  • Examine current and new business procedures.

  • Identify effective solutions for business software system issues.

  • Report common patterns, questions, and other issues to management.

  • Recommend solutions for improving and restructuring company procedures.

  • Assess company performance, information, and plans by conducting regular tests and analyses.

  • Monitor company systems status and report any progress or changes.

  • Research and estimate the costs of upgrades and improvements.

  • Establish specifications for new projects by developing project goals, phases, and budgets.

Qualifications

  • Minimum of 5  years experience as a business systems analyst or similar role

  • Bachelor's degree in business, computer science, a quantitative or business-related field, or equivalent functional experience within a scaling organization  

  • Proven track record of supporting C-Level executives and driving corporate wide initiatives

  • Familiarity with Salesforce administration as it relates to to the SaaS customer journey

  • Strongly developed problem-solving skills 

  • Effective oral and written communication skills

  • Technical skills to include upgrading, troubleshooting and implementing new programs 

  • Excellent organizational and time management skills are important to move a project from beginning to completion.

Additional Information

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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