Head of Technical Services & Consulting

  • 8 Devonshire Square, Spitalfields, London EC2M 4PL, UK
  • Full-time

Company Description

In a world where companies are who they hire, SmartRecruiters understands that people are the heartbeat of an organization. If you're looking to surround yourself with bright, passionate individuals that drive you to be your best - you've found the right place! We empower you to do your best work, grow your career, and have a lot of fun along the way.

We live and breath our value of AS ONE through our collaborative and supportive culture. Everyone is encouraged to be the CEO of their job. This empowers us to own our role, while having the confidence to explore and implement new ideas. SmartRecruiters believes in promotion from within, so high performance can lead to upward mobility. Our inclusive office environment welcomes and respects all.

Job Description

This opportunity will target strategic enterprise customers, globally. Many of the customers are looking to transform their recruiting and HR operations processes and our technical services team helps make that a reality. 

Key Responsibilities:

  • Lead, manage and develop our global Technical Services *& consulting practice (data/ integration) including onshore and offshore team members

  • Hire and scale Technical Services & Consulting practice, both on and offshore

  • Deliver and oversee the delivery of full life-cycle (requirements, design, build, test, deploy) technical workstreams on customer engagements

  • Work with Project Manager to plan, coordinate and deliver all customer integrations between SmartRecruiters and other global HR vendors

  • Liaise with Engineers as needed to ensure product customizations are implemented and tested as part of the whole solution provided to the client. Train the client on these customizations

  • Ensure on-time, on-budget, high-quality delivery of all technical engagements

  • Participate in sales activities, including positioning technical services, scoping, solutioning, estimating and proposing

  • Optimize technical delivery methodology and delivery model for customer, Marketplace and Job Board integrations and data migration

  • Contribute to best practices documentation, case studies and white papers

  • Collaborate with Product and Engineering on 3rd party integration strategy

  • Collaborate with Professional Services leadership team on overall business strategy including pricing and packaging of technical services

Qualifications

  • Bachelor’s Degree in Business, Engineering, Information Systems, Computer Science (BSc, MCA), etc.

  • 5-10 years of technical consulting or similar experience

  • You have experience leading, managing, mentoring, and coaching people

  • Deep, hands-on expertise with architecting and building integrations to cloud and on-premise applications

  • Ability to work independently and communicate complex technical issues in an easy to understand manner

  • Experience working in a fast-paced environment with the ability to manage multiple concurrent projects

  • Track record of demonstrating excellent customer satisfaction and problem-solving skills

  • Ability to conduct oneself with professionalism in all situations, including in high-pressure scenarios

Strongly Preferred…

  • Experience leading distributed and offshore teams

  • Experience with ATS, HR technologies, CRM or ERP, as well as, SaaS / On-Demand applications

  • Experience in a startup launching a complex enterprise software product

Additional Information

We are on a mission connect people to jobs. Our dynamic leadership, incredible Smartians (yes, we call ourselves Smartians), and Series D closing are going to help us get us there. What once started as a freemium product, has now turned into the world’s fastest-growing Enterprise solution. We reduce the time and stress associated with hiring the best talent. Leading Enterprises like Visa, IKEA, Square, and Bosch have abandoned their outdated Applicant Tracking Systems for our all-in-one platform.

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