Implementation Consultant

  • 8 Devonshire Square, London EC2M 4PL, UK
  • Full-time

Company Description

At SmartRecruiters, we believe that people are the heart of an organization. That’s why we’ve built our modern Talent Acquisition Platform to help companies hire the best talent!  In 7 years, we expanded our customer base to 4000 companies in every industry and continent and have given transparency and feedback to millions of candidates on their applications.

 

We offer a competitive salary, generous equity, and strong career progression opportunities. We enjoy a collaborative environment that spans offices in San Francisco, Berlin, Krakow, Paris, London, and Spokane. This is a casual and pet-friendly place. We pride ourselves for being a product first organization, and we have one spot open on our product team!

Job Description

As our Implementation Consultant, you will play an important role within our Professional Services team. You will be the main point of contact for our customers who are integrating to SmartRecruiters for the first time. Your passionate, empathetic, can-do attitude will help to successfully onboard, educate and configure our new customer accounts. 

You Will…

  • Proactively engage with customers to understand their organization, hiring needs, and challenges
  • Possess expert knowledge on best practice usage of SmartRecruiters and understand what drives successful hiring for customers
  • Build relationships and serve as a trusted advisor to key customers
  • Work cross-functionally with the Customer Success, Sales, and Product teams to ensure a successful implementation, engagement, usage, and customer experience
  • Manage relationships with customers to successfully migrate their data to SmartRecruiters while ensuring smooth systems integrations
  • Be pulled into demos, discussions, and use-case scenarios or assist sales reps with various types of technical and implementation conversations

Qualifications

  • 5+ years of implementation experience working with large enterprise customers
  • Experience managing complex implementations and multiple simultaneous projects
  • Comfortable with technology, willingness to learn the details of our product, and possesses a deep understanding of API functions
  • Track record of managing time appropriately, prioritizing and being very organized
  • Energized by working with and advising customers

 

Preferred:

  • Knowledge of HR, HCM, ATS, etc
  • SaaS industry
  • Fluency in German, French or Spanish

Additional Information

SmartRecruiters has transformed the hiring process by reducing the stress that comes along with attracting, finding, engaging, and hiring new talent. Leading enterprises like IKEA, Visa, Marc Jacobs, and Square have abandoned their outdated Applicant Tracking Systems (ATS), for our all-in-one platform. What once started as a freemium product, has now turned into the world’s fastest growing enterprise solution.

We are a fast growing, series C funded ($30M from Insight) start-up on a mission to IPO. If you're looking to surround yourself with bright and passionate individuals that drive you to be your best - you've found the right place! Our transparent and entrepreneurial environment allows you to feel supported, grow your career, and have fun along the way. Everyone is encouraged to be the CEO of their job. This empowers individuals to own their role and have the confidence to explore and implement new ideas. SmartRecruiters believes in promotion from within, so high performance leads to upward mobility.

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.