Customer Support Representative / Charge de Clientele

  • Fabryczna, 30-001 Kraków, Pologne
  • Temps complet

Description de l'entreprise

At SmartRecruiters, we believe that people are the heart of an organization. That’s why we’ve built our modern Talent Acquisition Platform to help companies hire the best talent!  In 7 years, we expanded our customer base to 4000 companies in every industry and continent and have given transparency and feedback to millions of candidates on their applications.

 

We offer a competitive salary, generous equity, and strong career progression opportunities. We enjoy a collaborative environment that spans offices in San Francisco, Berlin, Krakow, Paris, London, and Spokane. This is a casual and pet-friendly place. We pride ourselves for being a product first organization, and we have one spot open on our product team!

Description du poste

Nous sommes a la recherche de notre futur Charge de Clientele / Customer Support Representative, pour rejoindre une equipe qui redefinit une nouvelle facon de recruter! C'est une opportunite de rejoindre une societe en forte croissance en passe de changer une industrie toute entiere!

Vos missions principales seront:

- d'interagir chaque jour avec nos clients en repondant a leurs questions, resolvant leurs problemes, en leur apprenant a utiliser notre interface et les aidant a reussir.

- de fournir un service client d'exception pour nos clients a travers le monde

- d'eduquer et de conseiller nos clients sur nos pratiques, conseils, et solutions pour utiliser SmartRecruiters

- de maintenir un haut niveau de satisfcation client

- d'identifier, de tester, et de signaler d'eventuels problemes techniques

- de collaborer etroitement avec tous les departements, comme les equipes Produit ou ingenierie par exemple. 

- de s'engager dans divers projects dans les domaines du service client et des services

- d'etre un ambassadeur de SmartRecruiters et de sa culture, en interne ainsi qu'aupres de nos clients

Qualifications

  • Une maitrise de l'anglais et du francais sont indispensables pour mener a bien votre mission!
  • Capacite d'interagir et de communiquer de facon professionnelle avec divers types de clients
  • Une experience reussie en tant que charge de cliente, idealement pour des multinationales dans un environemment SaaS
  • Une capacite de prise d'initiative, de gestion des situations complexes et de negociations.
  • Une experience en call center est un plus

Informations complémentaires

SmartRecruiters has transformed the hiring process by reducing the stress that comes along with attracting, finding, engaging, and hiring new talent. Leading enterprises like IKEA, Visa, Marc Jacobs, and Square have abandoned their outdated Applicant Tracking Systems (ATS), for our all-in-one platform. What once started as a freemium product, has now turned into the world’s fastest growing enterprise solution.

We are a fast growing, series C funded ($30M from Insight) start-up on a mission to IPO. If you're looking to surround yourself with bright and passionate individuals that drive you to be your best - you've found the right place! Our transparent and entrepreneurial environment allows you to feel supported, grow your career, and have fun along the way. Everyone is encouraged to be the CEO of their job. This empowers individuals to own their role and have the confidence to explore and implement new ideas. SmartRecruiters believes in promotion from within, so high performance leads to upward mobility.

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.