About Us

slice, feel easy with money.

slice’s purpose is to make the world better at using money and time, with a major focus on providing the best consumer experience. We believe that the best product will always transcend customer demographics, like how great music touches most of us. slice app brings a fast and simple way to make payments and access credit with its cornerstone products: slice account, slice UPI, and slice borrow.

At slice, you’ll have the opportunity to make a significant and positive impact on people's lives with your career. Today, we have employees with an average age of 26, sharing the same belief in innovation, self-motivation, and happiness. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.
We are also backed by leading investors such as Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.

About the role

We are looking for a Customer Experience Executive to assist our customers with problems when using our products and services.

Customer Experience Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. 

What You will do

• Respond to customer queries in a timely and accurate way, via phone, email, or chat

• Identify customer needs and help customers use specific features

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

• Update our internal databases with information about technical issues and useful discussions with customers

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved

• Gather customer feedback and share with our Product, Sales, and Marketing teams

What you will need 

• Experience of minimum 0-12 months in a Customer Experience role

• Familiarity with the FinTech industry is a plus

• Experience using help desk software and remote support tools

• Understanding of how CRM systems work

• Excellent communication and problem-solving skills

• Multi-tasking abilities

• Patience when handling difficult clients, tough cases.

Life at slice

★ An extensive medical insurance that looks out for our employees & their dependants

★ Highly competitive salaries

★ Flexible working hours

★ Tailored vacation & leave policies for all important moments

★ A reward system that celebrates hard work and milestones throughout the year

★ Learning and upskilling opportunities

★ Good food, games, and a cool office to make you feel like home