Associate Director/Director - Field Collections

  • Full-time

Company Description

About Us

Meet slice - the simplest way to pay!

We are a one-stop payment app for all your spending needs. Our goal is to make money management simpler & faster for you. We provide an easy & transparent app to help our members transact seamlessly using card or UPI and manage all their spends at one place. We have 12Mn+ registered members with an average age of 27, making us a market leader for the Gen-Z and millennials.  

Oh, btw, our users get up to 2% cashback on all card spends and enjoy new offers every week with spark. They can also scan & pay in a flash and easily send money to friends using slice UPI. 

We are backed by leading investors such as Tiger Global, Insight partners, Advent International, Blume Ventures, and Gunosy Capital.

 

Job Description

What you’ll do

  • Ensure maximum recovery from defaulters accounts through agencies outbound telephone contact and field in a timely and comprehensive manner. 
  • Acknowledge user's vulnerabilities and recognize the reason for delinquency and indulge them in Negotiation while using a consultative approach to clearly communicate all available payment options.
  • Do regular quality checks to ensure code of conduct is maintained
  • Grow and nurture the team that results in building an efficient and mature team.
  • Meet and endeavor to exceed metrics on collection effectiveness, compliance regulations and productivity as per goals.
  • Build an in-house recovery team and drive them to meet the collection team target

Qualifications

  • Graduate or postgraduate from a recognized university can apply 
  • Prior experience in collection is preferred 
  • 14 - 20 years of relevant experience
  • Proven analytical and problem-solving skills with a strong attention to detail.
  • Strong interpersonal, communication and listening skills. Excellent negotiation skills. 
  • Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
  • Strong people management skills
  • Experience in credit card or unsecured loan is preferred

Additional Information

Life at slice:
Life so good, you’d think we’re kidding: 

  • Competitive salaries. Period. 
  • An extensive medical insurance that looks out for our employees & their dependants. We’ll love you and take care of you, our promise. 
  • Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule. 
  • Tailored vacation & leave policies so that you enjoy every important moment in your life.    
  • A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.  
  • Learning and upskilling opportunities. Seriously, not kidding. 
  • Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”.
  • We believe in equality. Period.

              At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by the applicable law.

            We consider all qualified job-seekers with criminal histories in a manner  consistent with the applicable law. Additionally, we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

             Come join our crew!