SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 95,000 employees, SGS operates a network of over 2,000 offices and laboratories around the world.

Perform administrative duties and provide assistance to the Commodity Coordinator, Inspectors and Customers.Perform administrative duties and provide assistance to the Commodity Coordinator, Inspectors and Customers.

General

• Ensure adherence to Standard Operating Procedures
• Ensure adherence to the company Code of Ethics
• Ensure all duties are performed in accordance with accepted service delivery standards
• Maintain quality, efficiency and confidentiality of services
• Liaise with and assist the Commodity Coordinator
• Perform any other reasonable tasks as assigned by the direct line manager

Administration (any of the following as assigned and trained)

• Liaison with customers via telephone or email.
• Ensure all messages are conveyed to relevant staff.
• Assist with sample registration
• Maintain hard copy Sample Register

Sample handling and distribution of results (any of the following as assigned and trained)

• Ensure prompt and efficient handling of samples per applicable procedure
• Attend to operational matters related to work in progress at sample reception and new instructions received from customers / Operations Manager.
• Typing of test reports, emailing of results to customers, manual and electronic filing of job and/or test reports.

Quality & Health & Safety System

• Adhere to all quality and safety requirements of the SGS management system.
• Actively participate in safety-related activities.
• Always wear appropriate protective clothing.
• Adhere to all relevant HSE procedures and protocols.
• Keep workplace and equipment neat and tidy.
• Report deviations and communicate instructions to improve and maintain the quality system

Specific Authorities

• Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection, and take action to address the hazard.
• Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.

COMPLIANCE & AUTHORITY

• Compliant with all SGS QOH&S and HR policies and procedures
• Granted sufficient authority to achieve the given responsibilities as per relevant SGS Authority policies
• Responsible for the daily safety and health of employees on behalf of SGS upper management and for raising issues with SGS upper management where required
• Keep up to date on SGS inspection policies and procedures. Apply the necessary policy to all inspections to avoid misunderstandings during inspections
• Adhere to all QHSE requirements of the SGS management systems.

QUALIFICATIONS

Education

• Minimum qualification - Matric
• Tertiary qualification in Logistics, Metallurgical/Chemical Engineering, or Analytical Chemistry
• Computer literacy in MS Office (Word, Excel, Outlook)

Experience

• 2 years of administrative experience
• Knowledge of process flow within an analytical laboratory environment, or
• Experience in commodity inspection processes such as sampling and testing, tallying of data, and reporting

Competencies

• Attention to detail
• Operate under minimum supervision
• Good interpersonal skills towards colleagues, customers, and suppliers.
• Ability to work under pressure