We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer and more interconnected world.

The Manager for Trade Non-Energy is responsible for planning, managing, leading and control the operations and functions of the Natural Resources Mineral commodities specifically related to Steel Making Raw Materials, Non-Ferrous concentrates and Metals, Fertilizers, and Industrial Minerals, as well as to meet business objectives and to ensure compliance to the Company policies and business guidelines. 

• Business unit handles sampling and analysis, weight control, visual inspection, loading and Supervision of bulk cargoes loaded / discharged from ocean going vessels and or shipping containers, Business unit also provides warehouse due diligence inspections, stock audit / inspections. 

• To plan, organize, lead, and control the Business Operations at all major South African ports and inland locations. 

• Manage and monitor operational performance. 

• Responsible for revenue and expense control of the operations, in line with operational budgets and the business strategies. 

• Set annual budget targets in collaboration with the Business Manager. 

• Responsible for pricing policies in conjunction with the Business Manager. 

• Ensure that adequate and appropriate manpower resources, equipment and tools are available for total operational efficiency. 

• Effectively manage and continuously improve the quality management system, and the implementation of any certifications and accreditation systems within the business lines. 

• Control accounts receivable and DSO. 

• Ensure liaison and technical support to all present and potential clients. 

• Attend to all complaints and claim resolution. 

• Attend to technical and sales support as well as proposal co-ordination. 

• Keep abreast of new trends, current developments and relevant research. 

• Attend all meetings as per client requirements. 

• Conduct relevant monthly meetings with management and support staff. 

• Conduct monthly service level agreement performance meetings, with all business units, as well as with clients. 

• Quarterly client satisfaction surveys to be done with all stake holders. 

• Responsible for service level – Quality towards Business Managers and MD’s. 

• Ensure that all departments implement quality measures for ISO9001and ISO17020, and that accreditation and certification is obtained and maintained. 

• Adhere to all quality and safety requirements of the SGS management system 

Education 

• Minimum Matric 

• National Diploma/Degree in Quality Management and/or Chemical Engineering 

Experience  

• 5 years proven experience in the sector or within the company in the functions, knowledge, skills and experience sufficient to be recognized as a qualification through Recognition of Prior Learning.

Skills

• Languages: Proficiency in English (Read, Speak, Write) 

• Computer Literacy in word and excel. 

• Working Knowledge of ISO 17025Work under pressure and meet deadlines 

• Good communication and interpersonal skills 

• Languages: Proficiency in English (Read, Speak, Write) 

• Any other languages are an added advantage 

• Typing skills an advantage 

• Calculation capability 

• Planning and organising 

• Ability to problem solve 

• Adapting and responding