SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

RESPONISIBILITIES 

1. Sample handling, storage and disposal

• Ensure prompt and efficient handling, storage and transport of samples as per documented procedures.
• Ensure disposal of cancelled samples
• Ensure prompt registration of all samples
•  Attend to all operational matters related to work in progress at sample reception and new instructions received from customers and OPS / Technical Manager.
• Liaise with Centralized Billing Team (CBT) regarding any matters arising

2. Supervisory responsibilities 

• Extract information, evaluate, review and report on KPI’s
• Liaise with and respond to internal queries from other departments.
• Allocation of work
• Training (technical, quality, safety) as required. 

3. Customer Liaison

• Liaise with or the oversight of client’s communication 

4. Quality & Health & Safety System

• Adhere to all quality and safety requirements of the SGS management system.
• Actively participate in safety related activities.
• Always wear appropriate protective clothing.
• Adhere to all relevant HSE procedures and protocols.
• Keep workplace and equipment neat and tidy.
• Perform Health and Safety inspections in designated areas

Report deviations and communicate instructions to improve and maintain the quality system 

SPECIFIC AUTHORITIES

• Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection, and report the situation to higher authority to take action.
• Cease to carry on with work that may affect the quality (integrity) of services and report the situation to higher authority to take action.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.
• Other specific authorities as indicated on the Designated Staff List

Education

• Appropriate tertiary qualification / Grade 12 certificate with 5 years applicable experience
• Computer literacy in Word, Excel, Outlook

Experience

• Experience in sample administration and registration for (5 years minimum) in a routine high throughput ISO 17025 Food testing facility.
• Good communication skills

Competencies

• Positive and assertive attitude
• Client liaison and good communication skills
• Good interpersonal skills towards colleagues
• Ability to work independently and in a team
• Flexible, diplomatic, client orientated
• Efficient time management
• Effective organizational skills
• Effective supervisory skills
• Able to work under pressure and meet deadlines
• Attention to detail