It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Position Overview:

• ServiceNow is seeking a highly motivated and experienced Staff Software Engineer in Platform Persistence to solve complex problems in management of data lifecycles within the ServiceNow ecosystem. This pivotal role focuses on ensuring the efficient stewardship of data within our platform.
• The Platform Persistence team is at the forefront of some of the most impactful projects, offering visibility to the executive leadership. As part of this team, you will play a crucial role in shaping the future of our platform’s data architecture and ensuring that data is stored, retrieved, and managed efficiently.
• In addition to traditional data management, this team will have a unique focus on telemetry and data visualization, making a substantial impact on how customer and platform data is utilized and presented.

Key Responsibilities:

• Own the design and architecture of data management solutions spanning multiple components, leveraging best practices on concurrency and memory utilization.
• Drive data management strategy decisions, ensuring scalability, efficiency, and security across the team’s roadmap.
• Lead cross-functional collaboration to define and implement data-related initiatives, influencing direction beyond your immediate team.
• Investigate and resolve the hardest data problems, including data loss detection & recovery, often owning the end-to-end solution.
• Champion data best practices, testing rigor (TDD, unit/integration test frameworks), and security standards across the organization.
• Monitor and optimize data performance at scale, diagnosing and fixing systemic issues.
• Stay current with the latest data storage and management technologies and bring recommendations to the team.
• Mentor and technically guide other engineers, raising the bar on code quality and design.
• Apply AI tools to solve the most difficult data and distributed systems problems at scale, with strong awareness of guardrails and process for AI-led software development; experience shipping MCP/A2A-enabled platform capabilities is a plus.
• Fosters a culture of innovation and continuous improvement.

• Bachelor’s or master’s degree in computer science or a related field.
• 10+ years of software development experience within a high-traffic, cloud-based environment.
• Proficiency in Java programming and strong expertise in data structures and algorithms.
• Proficiency with concurrency and parallel programming concepts.
• Deep knowledge of databases, data modeling, and data storage technologies.
• Strong relational database experience to handle large amount of data on relational systems.
• Strong understanding of cloud-based and distributed systems.
• Proven experience leading design/architecture discussions and mentoring engineering teams.
• Familiarity with ServiceNow platform is a plus.
• Excellent problem-solving and communication skills.
• Familiar with various unit/integration test framework and TDD test practice to ensure code quality.
• Working knowledge of JavaScript is beneficial for cross-functional collaboration.
• Experience with AI-assisted development tools, guardrails, and process; MCP/A2A platform experience is a plus.
• Experience with distributed storage systems such as S3 and Apache Iceberg, along with Kubernetes-based service deployment, is a plus.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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