It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:  

Based in our HQ in Santa Clara, the Senior Financial Analyst will be a key member of the GTM Finance HQ team within the FP&A organization. This role sits at the center of Sales Finance, responsible for synthesizing financial and operational intelligence across one of the largest cost bases in the company, spanning a global sales organization that reaches every geography. You will have visibility from top-line performance to profitability, working at the intersection of financial planning, operational analysis, and executive communication. 

As a key member of the GTM Finance HQ team, you will: 

• Contribute to the financial planning process, including annual operating plan development, budgeting, and quarterly forecasting across Sales headcount and Opex 

• Connect the dots across a complex organization and a multi-source P&L - acting as the financial hub between regional teams, Accounting, and Procurement, and translating that complexity into a clean picture senior leadership can act on 

• Develop executive-ready financial analysis and commentary, communicating key insights and risks to senior GTM Finance leadership and Sales Leadership - this team's outputs reach the highest levels of the organization 

• Build and maintain performance metrics and reporting frameworks that enable the Sales organization to manage its business with greater clarity and precision 

• Identify and drive process improvement initiatives, including automation and tool-enabled workflows, to improve forecast accuracy and reduce planning cycle time 

To effectively drive change and solve complex business problems, we have high standards of execution. Beyond thriving in a fast-paced, high-ambiguity environment, we require someone who can: 

• Convert ambiguous, senior stakeholder requests into polished, high-quality deliverables with minimal direction 

• Synthesize large, multi-source datasets into clear business narratives, developing metrics and KPIs that inform decision-making at the GTM leadership level 

• Navigate cross-functional relationships, across Finance, Accounting, Procurement, and Sales Operations, to drive alignment without formal authority 

• Bring creative problem-solving to big-picture challenges, finding non-obvious angles on complex financial questions, while maintaining the precision and rigor the numbers require 

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• A passion for highly analytical work, with rigorous attention to detail and genuine intellectual curiosity 
• Strong communication skills, able to distill complex financial analysis into crisp, executive-level messaging, both written and verbal 
• Prior experience in SaaS FP&A, equity research, investment banking, management consulting, or a comparable background that builds fluency in both financial and operational metrics 
• High proficiency in Microsoft Excel and PowerPoint 
• Preferred: hands-on experience with Pigment, Anaplan, or comparable planning tools; familiarity with Power BI, Tableau, or similar visualization platforms 
• Preferred: experience working across time zones and geographies, or meaningful international exposure 
• A genuine interest in automation and AI-enabled ways of working, the team is actively investing in process transformation and values candidates who bring curiosity about what's possible 

For positions in this location, we offer a base pay of $116,400 - $192,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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