Director of Resident Services - Culpepper

  • Full-time

Company Description

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for planning and implementing programs, services, and events in assisted living and memory care. This position is responsible for implementing and overseeing the points of distinction related to the Embrace memory care program, and will oversee the daily operations of memory care. This position reports to the Executive Director and will be required to supervise other staff positions.

Job Description

  • Provides general case management, supervision and referral services to residents needing 
    such assistance. Refers and links the residents of the facility to service providers in the 
    community, including case management, personal assistance, housekeeping, meal and 
    food resources, transportation, counseling, preventive health screening/wellness, legal or 
    other advocacy groups. Develop case plans in coordination with assessment services in the 
    community and the management staff. Educates residents, families, and staff on service 
    availability, application procedures, client rights, etc.
    • Supervises Resident Services Coordinator and Nutrition Coordinator in delivery of 
    community-based support, referral, and educational programming. 
    • Establish relationships with agencies and service providers in the community. Develops and 
    updates a service provider directory for use by both facility staff and residents.
    • Schedules & generates agenda for weekly meetings with the ED to review at risk residents 
    needing enhanced services, Resident Services program updates and needs, county service 
    coordination, and overall community strategies for resident services. 
    • Monitors the ongoing provision of services from community agencies to ensure they are 
    appropriate, timely, and satisfactory, and manages such services as appropriate. Provides 
    limited case management, i.e., evaluation of social, psychological and physical needs and 
    the development of a service plan, for a resident when such service is not being provided by 
    the general service community. Meets with service providers as needed and as appropriate. 
    Keeps the case management and provider agency current with the progress of the 
    individual. Reports to the ED on all providers.
    • Coordinates with Life Enrichment staff on community events, volunteer support programs 
    with service organizations in the community. 
    • Direct development and management of onsite food access programs. Arlington Food 
    Assistance Center, Capitol Food Bank, Meals on Wheels, Farmers Market opportunities, 
    Helping Hands Pantry, and other food access opportunities of direct impact on resident life.
    • Helps residents build informal support networks with other residents, families, and friends

Qualifications

Level of Formal Education: College degree preferred, experience in field as replacement.
Area of Study: Social Work, Elder Care, Healthcare Management
Years of Experience:5+
Type of Experience: Older Adults
Special Certifications:
Language Skills: Acceptable fluency in English in order to perform job duties and speak, read, 
write, and communicate with supervisors, coworkers, residents, and applicable third parties.
Technical Competencies: Microsoft Office Suite
Skills and Abilities: 
• Multitask. 
• Customer Service.
• Leadership.
• Critical Thinker
• Organized
Information Systems:
Personal Attributes: Professional, approachable, dependable.
Other/Preferred:
• Experience working with older adults.

Additional Information

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.

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