The Lobby Ambassador (m/f/d) is the central representative and coordination person in the reception area of an international IT company for game development.

The position combines demanding reception, communication and organisational tasks with team responsibility and interface management.

The area of responsibility includes ensuring a professional, brand-appropriate reception experience, the operational management of the reception and service team and close coordination with internal and external partners.

• Professional, friendly and service-oriented reception and care of guests, partners and employees
• Contact person for general inquiries on site and by phone
• Management and issuance of visitor badges, management of access rights and control of access authorisations
• Organization of the reception process and support for guest appointments, presentations and events
• Ensuring a well-groomed, representative appearance of the lobby and adjacent areas
• Daily secure communication in German and English within an international workplace

• Completed commercial training, e.g. in the field of office management, hotel industry or event management, or a comparable qualification is an advantage
• Tested protection and security ( IHK - Geprüfte Schutz- und Sicherheitskraft)
• Several years of professional experience in the security, reception, hospitality or front office sector, ideally in an international environment
• Certified service staff for protection and security or higher, specialist for protection and security desirable
• First experience in leading small teams is an advantage
• Confident handling of IT, MS Office and modern communication platforms (e.g. Teams, Slack, Zoom)
• Very good knowledge of German, as well as very good written and spoken English.

Fair pay – thanks to collective bargaining agreements in accordance with the BDSW collective agreement – €22/hour.
Well provided for – through tax-free collective bargaining allowances in accordance with the BDSW collective agreement for night work 10%, Sunday work 50%, and national holidays 100%.
Job security – thanks to a permanent employment contract with the market leader
Fully rested – thanks to 26 days of vacation per year, increasing regularly
Appreciated – through tax-free gift vouchers for birthdays, weddings, Christmas, and many other occasions
Clever savings – with attractive employee discounts on pay TV providers, mobile phones, gyms, banks, and numerous other providers.
Well equipped – thanks to the additional company pension scheme (bAV) with up to 20% employer contribution
Always protected – with free Securitas group accident insurance – even in your free time
Well trained – thanks to the extensive Securitas seminar catalog and the BDSW-certified Securitas security training school
Comprehensive advice – with designated contact persons at the property or in the operations center
Well organized – thanks to predictable working hours and fixed duty rosters
Modern clothing – with free, high-quality work and functional clothing
Always informed – with the Securitas online employee portal

We look forward to receiving your application!

To apply, click on Apply now, fill out the online application form, and upload your current resume and your IHK qualification certificate.

Your application documents will be reviewed and processed by our recruiting team within 3 business days.
We will contact you by phone to clarify any open questions.
Personal interview with the hiring team (supervisors/division management) at our Securitas branch in Dortmund.
We look forward to getting to know you!

If you have any questions or other concerns, you can reach us by phone Monday through Friday from 8:00 a.m. to 5:00 p.m. at 0211 - 64003272.

Your contact: Anika Gritschke – Recruiting Specialist Region West

This is us!

Securitas is the market leader in security services: worldwide and in Germany. Our tasks? As numerous and diverse as our employees.

We employ 341,000 people in 44 countries worldwide, including 20,000 employees in Germany. With a wide range of customer properties, a broad customer base, and strong team spirit, we offer you stability and variety in your tasks.
With our values of honesty, attentiveness, and helpfulness, our goal is to make the world a safer place.

Securitas stands for equal opportunities and diversity!

As a signatory to the Diversity Charter, we reject discrimination of any kind and welcome applications and collaboration with people regardless of gender, sexual orientation, ethnic and social background, age, disability, religion, or worldview.