Every day, our more than 21,000 everyday heroes and sheroes ensure that people in Germany feel safer. We at Securitas take care of you - because you take care of people's safety.

As of today, we are looking for a Training Manager (m/f/d) with a Certified protection and security specialist Certificate (Geprüfte Schutz und Sicherheitskraft) or higher to work for one of our international clients in Ludwigsfelde & Mittenwalde.

*Full time

*Monday – Friday 8 hours per day

As an Operations Manager this position will deputize for the training manager and Account manager. Operational managers are responsible for the day-to-day operations with the cluster assigned. Brief and inform the Security Manager on all issues for escalation, with the following duties as well as Proxy and additional duties assigned & as follow:

• Review desk journal, tickets, badge logs, and visitor records on a daily, weekly, and monthly basis and report any deviations and implement remediation as appropriate
• Track progress on broken device repairs and include vendor meetings as needed
• Manage Remedy Ticketing System to ensure information is correct and status is updated
• Compile all data for QBRs
• Oversee onboarding and on the job training / licensing and any local requirements
• Track alarm violations and manage reporting on violators, cause and resolution
• Ensure all required reporting and contract compliance requirements are met
• Assure regular communication of issues or program to the client
• Handle any escalated security issues or emergency situations appropriately
• Other contract management responsibilities as determined by the client
• Develop Vendor Personnel in both technical and professional skills
• Management of Vendor Personnel (coaching, counselling, disciplining, training, annual formal performance evaluations, recognition, etc.)
• Assure Vendor Personnel records are updated and accurate
• Assure communication of policies and company announcements & meet all position requirements
• Coordinate and/or conduct site-specific on the job training, Client’s-specific training, and an annual refresher training for Vendor Personnel
• Develop / maintain operational procedures so that valid, site-specific operations and Post Orders are always available for emergency reference by the Vendor Personnel
• Manage uniforms, equipment, supplies and vehicles utilized at the Site(s), maintaining appropriate inventories and maintenance checklists
• Responsible for working with the client to resolve or escalate all day-to-day issues related to the Reports for the applicable Cluster, including Vendor Personnel management, staffing, SLAs, continuous improvement, communication, documentation and training. Ensuring Dark Hours/Posts are mitigated and covered
• Travel to Sites being serviced by Vendor within the Cluster as needed
• Oversee and ensure all lessons learned and changes in SOP and Policies are implemented

Clients:

• Advising our clients on security issues
• Organisation of alarm processing for connected locations and properties
• Direct reporting to the clients representative
• Coordinating cooperation with other departments and service providers in relation to site security
• Ongoing development of training content for security staff
• Ensure full understanding of our international clients identifying their needs & wants for excellent future working relationship

Employees:

• Authorisation to issue instructions to Securitas security staff at the customer locations
• Establishing and maintaining a positive working atmosphere
• Personnel requirement planning and personnel development of the security staff
• Monitoring the proper execution of tasks by the teams at the customer sites
• Responsible for employee planning and management
• Responsible for all tasks relating to personnel planning using the Securitas planning system DPP for your own area of responsibilities (e.g. Sites/employee planning, invoicing, deployment and holiday planning, entering and monitoring qualifications, recording periods of incapacity for work and information for payroll accounting)

Security sector:

• Leading and managing the security team at the customer sites
• Auditing
• Define meaningful KPIS
• Monitor and optimise security tasks and internal processes
• Ensure the monitoring of security-related events and incident management
• Ensuring compliance with target agreements
• System support, technical equipment & assisting with unforms with our uniform department
• Regular meetings with the security team, including management team at customer site

What you bring with you:

• Ideally, your professional experience is accompanied by appropriate qualifications Master’s Protection and Security (Meister Schutz Und Sicherheit)
• You have extensive professional experience in the security industry
• Impeccable police clearance certificate / Einwandfreies polizeiliches Führungszeugnis
• Proficient in Microsoft Office Suite, PowerPoint, Word, SharePoint, and Excel
• Comprehensive knowledge of the duty planning programme (DPP) is desirable
• Very good interpersonal and communication skills
• Very good knowledge of German and English (B2 – C1) absolutely essential
• Driving licence code B
• Flexibility and reliability
• High affinity for technology
• Organisational skills & a talent for it
• High service orientation & customer service
• High level of commitment and resilience
• Impeccable reputation, independent, structured and an organised style of working

Your benefits at Securitas:

• Fair pay - thanks to above-standard pay in accordance with the BDSW collective agreement - €31,80/hour.
• Welcome Bonus of 2000 € gross
• Well provided for - thanks to tax-free tariff bonuses in accordance with the BDSW collective agreement for night work 10%, Sunday work 25% and on national holidays 50%
• Job security - Permanent employment contract with the market leader
• Fully rested - 26 vacation days per year, regularly increasing
• Appreciated - Tax-free voucher bonuses for birthdays, weddings, Christmas and many other occasions
• Clever savings - with our numerous discounts for employees with providers such as Sky, Vodafone, McFit, FitX or Commerzbank and many more
• Well equipped - additional company pension scheme (bAV) with up to 20% employer subsidy Always protected - with free Securitas group accident insurance - even in your free time
• Well trained - Securitas seminar catalog and the BDSW-certified Securitas security school
• All-round advice - with fixed contact persons on site or in operations management
• Well organized - predictable working hours and fixed duty rosters
• Modern clothing - with free, high-quality work and functional clothing
• Well equipped - with the latest technical equipment and pool vehicles
• Always informed - with the Securitas online employee portal

We look forward to receiving your application!

Click on Apply now - fill out the online application form and upload your current CV and your IHK qualification certificate for the security industry.

We proceed with your application as follow:

1. Your application documents will be reviewed and processed by our recruiting team.

2. Contact by telephone to clarify any open questions.

3. Personal interview with the hiring team (supervisors/area managers) at our Securitas branch in Potsdam/Berlin.

We look forward to getting to know you!

If you have any questions or other concerns, you can reach us by phone, Monday to Friday from 08:00 to 17:00, at 030501000234.

Your contact person: Mike Sterling - Recruiting Specialist Region Berlin

This is who we are!

Securitas is the market leader for security services: In the world and in Germany. Our tasks? As numerous and varied as our employees.

We employ 358,000 people in 45 countries worldwide, including 21,000 employees in Germany. Our diverse customer properties, broad customer base and strong team spirit offer you stability and variety in your work.

With our values of Honesty, Attentiveness and Helpfulness, our goal is to make the world a safer place.

Securitas stands for equal opportunities and diversity!

As a signatory to the Diversity Charter, we reject discrimination of any kind and look forward to receiving applications and working with people - regardless of gender, sexual orientation, ethnic and social background, age, disability, religion or ideology.

Note: By submitting your application, you agree that your application will be forwarded within the Securitas Group Germany and cooperation partners. This will increase your chances of applying. If you do not wish this to happen, please let us know in your letter