Our long corporate history and our commitment to the market have made us the largest security service provider in Germany. Worldwide, Securitas employs 345,000 people in 46 countries and regions, 21,500 of them in Germany. Tailor-made security solutions using modern technology and proximity to our customers are our strengths. We provide security solutions for customers in all sectors and of all sizes and are represented throughout Germany. Due to our diverse customer objects, our broad customer base and our strong team cohesion, we offer both stability and variety in our tasks. We are all united by a common goal: we are committed to making the world a safer place every day. Our fundamental values of honesty, attentiveness and helpfulness help us to achieve this.

Amazon Corporate Security (ACS) manages all aspects of physical security at corporate Amazon locations and is a leader in security management, policy, and best practices. ACS is looking for a Regional Account Manager (RAM) who embodies the Amazon Leadership Principles of Customer Obsession, Ownership, Bias for Action, Think Big, and is eager to help deliver ACS’s vision of providing a safe and secure workplace for all Amazonians. This position has direct management, financial and operational responsibility for all countries under their remit at Amazon Corporate Offices. The purpose of the role is to foster a positive environment, ensure customer and company satisfaction.

Responsibilities

Managing and overseeing sites leaders, supervising country operations, and ensuring efficient operation on a day-to-day basis. Improving productivity and streamlining country activities to maximise results and achieve peak performance levels including, Managing and Leading:

• Regional Account Manager will be responsible for managing all operations within countries under remit.
• Serves as a key point of contact to ensure the delivery of high-quality customer service for Amazon account, evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner
• Directly accountable in respect of the attainment of Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and the implementation of Standard Operating Procedures (SOPs)
• Monitoring performance at all levels and scheduling training as required
• Implementing an effective brand strategy and ensuring consistency
• Management of the recruitment process for staff to the service

Operational Excellence

• Ensure that all case, financial and administrative records and files are maintained to a high standard
• Ensure that services are planned, delivered and evaluated in response to the customer and company needs
• As Regional Account Manager your duties also include guiding management staff in your respective countries, setting performance objectives, evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports
• Dealing with escalated customer issues, incident reports and legal actions

Communication

• Maintain effective communication with the line managers (Team Coordinators, Security Supervisors, and Campus Managers etc.) to ensure the staff provide the highest level of customer service and care, maintain and promote a safe and secure environment and act in accordance with the client requirements and Securitas policies
• The Regional Account Manager reports directly to the Securitas Regional Account Director and with a dotted line to the Area Security Manager (Amazon).
• The role is customer facing and daily contact with the customer is a big part of a Regional Account Managers Job, therefore the ability to communicate effectively is essential.

Continuous improvement

• Deploy best practices across scope and functionally, drive continuous improvement activities within scope by specific trainings in close alignment with the Securitas Account Management.
• Identify and initiate improvement opportunities; recognise (potential) issues, propose and critically evaluate solutions and effectively resolve the matter / implement the solution
• Analyses operational and financial indicators to continuously improve account performance; ensures profitable operations with full profit and loss accountability

Relationship building and Collaboration

• Collaboration is Key and a two-way street, Transparency builds trust to connect customer and service provider for a long-term relationship building
• Demonstrate the core brand values and culture of both Securitas and Amazon, promoting a positive image of our customer and Securitas at all times

Competencies:

Managing and Leading others 

• Oversee all day-to-day aspects of operations in the countries under remit, including all people & performance, financial and general office management issues. Create an enabling and positive environment where individuals take responsibility for managing projects in their respective areas, and working together as a team across the region to deliver them. Sets clear goals, objectives and leads by example. 
• Regional Account Managers have to keep their employees motivated, resolve conflicts and take the right decisions

Manage Self

• Be interesting and self-disciplined, open to learn, then teach and share everything you know
• Demonstrating an awareness of own values, motivations & emotions
• Taking an active interest in what is happening more widely in the organisation

Decision Making

• Having the ability to make best and fast decisions is crucial to success
• Takes responsibility and accountability for actions and works under own direction

Communication skills

• High level of Verbal and written accuracy and effective communication in particular with complex information
• An Understanding of different communication styles. Everyone communicates differently
• Adapts communication style and employs active listening skills

Business Acumen and Commercial Awareness

• Controls costs and thinks in terms of profit, loss and added value

Strategic Thinking (Planning and forecasting)

• Establishes a long term, clear approach to guard force planning for their area of responsibility
• Takes a strategic and proactive approach towards short term and long-term objectives to deliver, with contingency plans in place based on assessment of risk

Customer Management & Sales Development 

• Focuses on Customers’ needs and satisfaction

Relationship building & Networking

• Establishes a strong, reliable internal and external network within area of responsibility, through being visible, increasing customer engagement and sharing best practice where appropriate/mutually beneficial
• Works across areas to maximise productivity and secure buy-in from internal and external stakeholders

Basic qualifications

• Bachelor's Degree in Criminal Justice, Security, Law Enforcement, Business Management, Accounting or equivalent education or significant years of work experience.
• Understanding of employment legislation relating to the provision of Security staff across the region, and their potential moves between providers.
• Experience of dealing with information and intelligence, interpreting security threats and risks and management of investigations.
• Understanding of international relationship building and development of cross-functional/peer relationships.
• Experience managing service providers and vendors.
• High level of attention to detail and accuracy.
• Ability to communicate clearly and concisely (both written and verbal, presentation and interpersonal skills).
• Results-oriented with strong delivery focus who can work independently and collaboratively with global teams.
• Strong oral and written communication skills are critical, as well as the ability to think clearly, analyse semi-quantitatively, problem-solve, scope.
• Technical/process requirements, and ability to prioritize tasks.
• Ability to comfortably and confidently present to all levels within the enterprise.
• Advanced skills in all Microsoft products.
• Must be fluent in English. • Flexible and adaptable.
• Flexibility in relation to the working hours (days, evening, nights, weekends, and holidays)
• Security licence

Preferred qualifications

• Master’s Degree in Criminal Justice, Security, Law Enforcement, Business Management, Accounting or equivalent education or experience.
• CPP, PSP, CISSP or similar certification.
• Ability to speak multiple languages that are common in the region

• Interesting benefits, e.g. employee discounts with various providers
• Additional employer contribution to company pension plan (bAV)
• Protection through Securitas group accident insurance for all employees - even during their free time