It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• A true mix of strategic planning and program management, with a change management focus, as well as executing on tasks and supporting various activities across the legal team and its business partners
• Execution on tasks is a vital component for this role
• Developing and implementing the law department change management framework to guide the successful communication and marketing of legal initiatives internally to the law department and cross-functionally, when required
• Create and implement change management components of law department initiatives (i.e., creating and maintain change management plans, draft communications, tracking and monitoring change management adoption and next steps)
• Support the development and implement change manage and enablement with legal team customer zero initiative
• Lead program management for specific programs, as and when they arise
• Support and execute on tasks under the leadership of other program managers, as appropriate
• Develop program plans and milestones, as well as implement tasks, to ensure successful delivery of law department and legal operations initiatives
• Develop and implement learning and development programs for both legal team colleagues and enterprise colleagues, as well as enablement activities for new process and systems roll out
• Support with general system management and enhancement
• Provide Legal staff with ad hoc general operational support
• Collaborate with global IT, legal, product, and engineering teams on Legal-related projects

To be successful in this role you have:

• Minimum of 8 years of professional and business experience
• Developed and lead several change management initiatives including drafting communications, managing change management calendars
• Track record of strategically partnering with program management with change and project management tasks both intra-department and cross-functionally
• Comfortable working in a fast-paced, dynamic environment across a number of different work streams
• Must be a team player, team work makes the dream work!
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Knowledge of technology preferred

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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