IT Help Desk Internship

  • 800 Commonwealth Dr, Warrendale, PA 15086, USA
  • Intern
  • Department: Information Technology
  • Regular/Temporary: Temporary

Job Description

The Information Technology Help Desk Intern will learn how deliver supreme customer service while supporting rue21’s Corporate, Distribution Center, Stores, and Field Associates. The position will provide exposure to one or more of the following computer disciplines: Service Desk, PC Break/Fix, Desktop Software Support, Computer Operations, and others.

Responsibilities:

  • Complete a collaborative group project and presentation of a business initiative
  • Complete special projects as assigned
  • Provides supreme customer service while supporting rue21 corporate, distribution center, stores, and field associates.
  • Responds to telephone calls, emails and personnel requests for technical support in a courteous manner
  • Performs post-resolution follow-ups to help requests
  • Researches and resolves technical issues
  • Works with system and hardware vendors to resolve issues
  • Escalates issues requiring specialized technical knowledge to the appropriate systems, development and support personnel
  • Documents, tracks and monitors issues to ensure a timely resolution

This is a paid internship (40 hours per week). The duration of the Summer Internship Program is approximately 11 weeks beginning May 2020

 

Qualifications

  • Must be enrolled in an accredited four-year college or university, preferably in your Junior or Senior year
  • Information Technology or related majors strongly preferred
  • Exceptional interpersonal skills, with a focus on relationship-building, listening, questioning, and analytical skills
  • Basic training and knowledge specific to hardware platforms, operating systems, communication networks, and personal computers
  • Experience with use of Microsoft Windows 10 and Office 365
  • Prior help desk and/or PC lab experience preferred
  • Experience with Apple iOS & Mac OS systems a plus
  • Experience with, or knowledge of, POS software preferred
  • Retail systems experience and/or retail customer service experience preferred
  • Demonstrated leadership ability, as well as work experience in customer service and/or sales; prior retail experience a plus

Additional Information

WE OFFER

  • 401k
  • Competitive Benefits Package
  • Flex Time
  • Over 3 Weeks PTO After 1 Year
  • Casual Dress Code
  • Merchandise Discount
  • Great Work Culture
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