IT Service Desk Analyst

  • 800 Commonwealth Dr, Warrendale, PA 15086, USA
  • Full-time
  • Department: Information Technology
  • Regular/Temporary: Regular

Job Description

The IT Service Desk Analyst 1 in the IT Department is dynamic. They capitalize on each-other’s strengths to be responsive in all situations. They are results driven and follow through on all tasks. They are trustworthy and help their team, department and the business be successful.


  • Provide Level 1 & 2 Desktop Support for Windows, Mac, & mobile devices.
  • Respond to telephone calls, emails, messaging and personnel requests for technical support in a courteous manner.
  • Document, track and monitor issues to ensure a timely resolution.
  • Manage service desk ticket queues. 


  • Associate degree in Computer Science, Information Systems, or related required.
  • Bachelor’s degree in Computer Science, Information Systems, or related preferred.
  • Retail experience preferred.
  • 0-1 years of technical help desk and/or IT experience preferred.

Additional Information


  • 401k
  • Competitive Benefits Package
  • Flex Time
  • Over 3 Weeks PTO After 1 Year
  • Casual Dress Code
  • Merchandise Discount
  • Great Work Culture


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