RIS Rx was born out of a need to provide our network of physicians, pharmacies and manufacturers with a better understanding of managed care. We have result driven solutions ready to make an impact on your brand and work with your market strategy. Our goal is to make access to therapy seamless for patients and providers. 

Customer Service Representatives work directly with our customers to facilitate sales order entry. They communicate with the marketing, procurement, warehouse, and outside sales teams to provide an exemplary customer experience. It is imperative that each Customer service representative builds and maintains positive relationships with our customers to guarantee future successes. 

Job Duties and Tasks:

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Enter sales orders into our ERP system
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Answer phone calls and emails
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Maintain organized order records
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Demonstrate mastery of our processes / systems
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Handle higher-order data entry processes like invoicing and RMA requests.
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Pull new sales orders from the inbound list and move them to personal queues for processing. Enter sales orders into our ERP system and coordinate shipping to destinations around the country. Inform customers of any shipment delays or sales order discrepancies.
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Answer phone calls and emails from customers with accurate information regarding product facts/availability, order status, backorder ETAS, and how to use our online tools.
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Demonstrate a high-level understanding of our internal processes and software systems and use this knowledge to create order error solutions.
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Required Abilities and Skills:

High School Diploma and additional technical school or collegiate course work.
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1 year of experience with phone support, account management, shipping/receiving and data entry.
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Knowledge of Microsoft Office, SAGE 100, DocLink, Web Browser.
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Read/interpret documents
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Listen Effectively
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Write Reports/Correspondence
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Present a calm demeanor
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Speak Clearly/Concisely
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Interface with the Public
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Problem Solving
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Independent Judgment
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Proactive
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Team Player
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Flexibility
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Ability to Multi-Task
 

All your information will be kept confidential according to EEO guidelines.