Customer Service Representative II
- Full-time
Job Description
• Provides customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment.
• Requires knowledge of multiple products and ability to deepen or retain relationships through service.
• Performs routine account-related transactions.
• May handle escalated issues by successfully navigating the organization to resolve customer requests.
• Accountable for the successful resolution of all customer requests.
Qualifications
Education Required:
• High school diploma, GED, or equivalent certification
Background & Experience Required:
• 1-2 years of recent call center experience
Additional Information
Location: West Seneca, NY
Job Type: Temp-to-hire/Full-time
Start Date: March 3, 2017
Pay Rate: $15.00/hr.
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