Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Lead the delivery and mobilisation of Qantas Group’s emergency response and operational resilience capabilities, ensuring readiness across all AOCs and business functions.
• Drive crisis management, business continuity, response planning and resilience programs that enable effective preparation, response and recovery from operational disruptions.
• Full-time permanent role based at our Mascot Campus

The Senior Manager Emergency Response Planning & Resilience Delivery plays a critical role in ensuring the Qantas Group is prepared to effectively respond to and recover from operational disruptions and crisis events. This role is responsible for strengthening and mobilising resilience capabilities across all group functions, translating resilience strategies into practical operational readiness.

Leading the end-to-end resilience preparedness program, you will oversee Crisis Management Team (CMT) readiness and activation, emergency response planning, business continuity, humanitarian and family assistance programs, and training and exercise initiatives. Working closely with stakeholders across the Group, you will drive capability deployment, coordinate response activation when required, and ensure lessons learned are embedded through robust post-incident reviews and continuous improvement activities.

Key to success in this role is the ability to build organisational readiness, foster a culture of resilience, and ensure the Qantas Group maintains the capability and operational discipline required to respond confidently to complex and evolving challenges.

You'll have:

• 10+ years’ experience in emergency response, crisis management, or operational resilience, with a proven track record leading real-world incident responses in aviation, transport emergency services, or other safety critical environments.
• Demonstrated experience as an Emergency Response or Crisis Management leader within a regulated operational environment.
• Tertiary qualifications in Aviation Management, Emergency Management, Business Resilience, or a related discipline, with relevant professional certifications highly regarded.
• Extensive expertise in crisis management and emergency response activation, including command, coordination, and decision making during high-impact events.
• Strong knowledge of emergency response planning, crisis management frameworks, humanitarian and family assistance obligations, and regulatory requirements.
• Proven experience designing, facilitating, and evaluating large-scale resilience exercises, including simulations and cross-functional emergency response programs.
• Experience leading large teams and volunteer workforces, including capability development, training, rostering, deployment, and performance management.
• Strong leadership capability, with the ability to remain calm under pressure and effectively coordinate multiple stakeholders during critical incidents.
• Excellent stakeholder engagement and communication skills, with the ability to build trusted relationships across operational teams, airports, emergency services, government agencies, and industry partners.
• Demonstrated resilience, sound judgement, and professionalism, with the ability to manage sensitive situations and deliver outcomes in complex, fast paced environments.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close 26th July 2026

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.