Digitas is a high-energy low hierarchy playground, where brilliant minds come together to make modern, purposeful marketing. Our role is to offer end-to-end expertise designed to orchestrate beautiful data-driven customer experiences. A modern agency process that delivers connected capabilities across Data, Strategy, Technology, Creative and Delivery.

We are Digitas. We create Connected Experiences. Where everything connects (a quote from DaVinci). This is important because people feel disconnected. Research has shown that loneliness has gone global. Done right, technology brings us together, such as through a pandemic. Even so, technology has its role in creating a kind of collective anxiety. A sense of something missing. Screen time might be ridding us of ‘boredom’, but it is not freeing our minds to connect creatively. Marketers also struggle to stay in touch, using data in sophisticated ways to execute the same basic advertising. All this leads to a disconnect between brands and people, resulting in an ad-blocked and overloaded world.

We pride ourselves on having one of the most innovative strategy teams in the business. Our goal to design the right end-to-end journeys – people are at the centre of everything we do. Data is our fuel. Our clients regularly sing our praises, and who can blame them: from several of the world’s largest banks to household names in travel, shopping, food, and leisure, our work is broad and innovative. We offer more than just best-in-class insights; we strive to offer every employee an amazing career path with a generous helping of fun.

You’ll be responsible for leading and building up the UX Design practice within Digitas and effectively the wider Publicis Groupe in Singapore. With more clients embracing the role of UXD in marketing and communications, you’ll be leading the work across a range of verticals (finance, hospitality, government, F&B), across a variety of platforms. As a seasoned UX practitioner, you’re comfortable with steering the team through uncertainties as you shape solutions from the ground up. If you’re someone who’s naturally curious and enthusiastic about finding creative new ways to solve old problems, you might be the person we’re looking for.

Expectations of an UX director

• Lead, mentor and manage a team of UX designers
• Provide clear direction and strong UX point of view working in cross-disciplinary teams that may include data, tech, marketing and creative stakeholders
• Have a hands-on approach to building thoughtful digital experiences from scratch
• Challenge the client’s and the team’s thinking to ensure that we are asking the right questions and solving the right problems
• Grow our influence and presence internally (within Digitas and Publicis Groupe) and externally with clients.
• Be comfortable interfacing with client stakeholders, cultivating a deep understanding of their business objectives, challenges and future ambitions. Clients should look to you as their trusted advisor in all matters relating to user experience
• Able to design and facilitate discovery workshops with clients
• Lead and participate where necessary in all stages of the design process: requirements gathering,
• Contribute in the user experience activities at various stages of a project including: user personas and flows, interface design strategy, site map creation, wire-framing, and usability testing
• Able to break the UX process down for stakeholders who may not be familiar with the practice, and conduct knowledge-sharing sessions or workshops if necessary
• Excellent communication, presentation, and interpersonal skills

Expectations as a member of our community

• You believe passionately in the power of creativity to bring change to the world. But you’re realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal
• Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities here, they are our most precious assets
• You will be tested, you will be challenged and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other

Expectations as a team leader

You will learn that we prefer not to hire our leaders, but to grow them. As your own leadership journey evolves, your primary goal will be to nurture the next generation of leaders. You will reflect our “People First” ethos, where we believe that the best work can only come from a team that feels happy, secure and motivated, with a clarity of purpose. You understand that humility and kindness are equal in importance to daring and initiative. You value diversity, equality and inclusivity, not because it’s fashionable but because it’s obvious.

In your role, you will specifically be expected to:

• Provide leadership and professional development to department staff.
• Mentor and trains team members, write performance reviews, and allocate work
• Monitor teams to deliver beyond client’s expectations
• Motivate your team, and be the glue that keeps teams going
• Set goals and KPIs for each team member, and works with them to achieve these

• Minimum of 10 years delivering UXD projects and strategies across a range of products and services
• An enthusiastic and creative problem solver who’s unafraid of doing things differently
• Have extensive knowledge and experience with driving and applying user-centered design processes while working collaboratively with cross-functional teams including website engineers, product managers, and designers
• Excellent problem-solving skills and familiarity with technical constraints and limitations as they apply to designing for platforms such as desktop, mobile and app environments
• A deep understanding of visual and content design, and how it’s applied to improve clarity of communication.
• Fluent user of prototyping, design and mapping tools such as Figma, Sketch or Adobe XD
• Familiar with documentation and collaboration tools such as Jira and Confluence
• Have knowledge of web-based technologies (HTML5, CSS and Javascript) and their impact on the feasibility of design solutions
• Experience working on Agile projects would be a plus