The Property Council of Australia is the champion of Australia’s largest industry that employs more than 1.4 million Australians and shapes the future of our cities. Our members include large and small companies that invest in, own, manage and develop all forms of property as well as providers of professional services to the industry.

The Senior CRM Functional Analyst’s role is to define, develop, test, analyze, and improve business applications, including but not limited to Dynamics 365, ClickDimensions, PowerBI and Azure.  

This position focuses on Property Council’s Dynamics CRM 365 applications. This includes – building business capability of CRM functionality, automation using 365, member portal enhancements, business intelligence reporting and implementing new 365 products as and when they come to market.

• Define, develop, test and document business applications, objectives, deliverables, and specifications on a project-by-project basis in collaboration with business analysts and project managers.

• Defining software development project plans, including scoping, scheduling, and implementation.

• Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.

• Conduit between finance, membership & commercial teams. Develop best practice techniques ensuring commercial efficiency.

• Create, manage, document and deliver the full onboarding training on our new commercial business systems.

• Demonstrated experience in CRM member relationship management systems.
• Demonstrated Functional Analytical skills, business analytics and project management skills:  planning, organising, stakeholder management, setting priorities, meeting deadlines, keeping within budget, analytic and problem solving.
• Demonstrated ability to take a 'business-side' perspective in the implementation of business change within a mid-sized corporate environment.
• Ability to work with an open mind, proactively identifying issues and/or improvement opportunities. analytical and problem-solving skills
• Excellent written and verbal communication skills, including instructional, facilitation and presentation skills, with internal and external stakeholders, at all levels.
• Ability to work with an open mind, proactively identifying issues and improvement opportunities.
• Must possess a high degree of self-motivation, enthusiasm, and superior customer service skills.
• Experience or understanding of a specific area of discipline such as knowledge of an operating system or legislation.

• Demonstrated knowledge and skills as a CRM Functional Analyst with business analytical skills.

• Expert knowledge of Microsoft Dynamics 365 CRM, Power Platform Automation and marketing automation systems preferably ClickDimensions, SharePoint and WordPress.

About you:

Alongside a competitive remuneration and benefits package, we support ongoing professional development, fostering a culture of continual learning and improvement.

Our offices are located in the CBD, close to public transport and we support flexible working arrangements, ensuring you have a work-life balance. Our wellbeing programs offer a range of lifestyle benefits,  and our salary packaging options allow you to maximise your take home pay. You even get a day off on your birthday!

As a Diversity Council of Australia Inclusive Employer  (2022-2024), the Property Council of Australia encourages applications from people from a diverse range of backgrounds, including people with a disability.  We are happy to use your preferred means of communication and make any reasonable adjustments during the selection process.

If you see yourself as an agent of change who can have a real impact, APPLY NOW!

Property Council of Australia
Level 1, 11 Barrack Street
SYDNEY NSW 2000
P: 9033 1900
www.propertycouncil.com.au