Pieralisi’s performance is supported by strategic guidelines based on solid ethical principles and on the responsibility of developing activities to foster continuous improvement of the company’s performance and transferring these benefits to its clients. Pieralisi’s performance is supported by strategic guidelines based on solid ethical principles and on the responsibility of developing activities to foster continuous improvement of the company’s performance and transferring these benefits to its clients.

Job Responsibilities

• Provide customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency.
• Manage all on-site installation, maintenance, repairs, startups, and testing tasks to ensure proper documentation of all related processes.
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.
• Collaborate with the technical team and share information across the organization to build positive relationships with clients and coworkers.
• Satisfy customer needs by making appropriate recommendations and briefings using appropriate field automation systems, procedures, and protocols.
• Establish assistance by studying system requirements, including ordering, and gathering essential components and parts, completing the installation, and performing quality assurance tests.
• Maintain customer satisfaction by using creativity and ingenuity to investigate complaints, identify resolutions, suggest enhanced operating techniques, and recommend system improvements.
• Service existing accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems.

• Job Skills & Qualifications

  Required:

• High School Diploma, Technical degree, or certification preferred
• Ability to travel within North America 50% -75% of time
• High-level ability to test, troubleshoot, service, and repair rotating equipment
• Ability to adapt to dynamic work schedules and flexible shifts
• Superb customer service, communication, and self-management skills

• Preferred:

• Familiarity with centrifuges and rotating equipment
• Awareness of chemical, health and safety standards at different environments and customer facilities

Highlights

This position consists of start-up of new equipment, preventative maintenance, electrical/mechanical repair service, and troubleshooting. A successful candidate must have a strong background in mechanics, electronics, PLC's, electrical, and/or rotating equipment. Several years mechanical and/or electrical experience is preferred. This position requires a person who works well independently, enjoys problem solving, and is willing to travel an average of 50%-75% of the time. Salary is commensurate with experience. Company benefits included.