You must be within commuting distance of Philadelphia to work some days in office for this hybrid role.

Our client is an industry-leading, award-winning provider of integrated technology solutions for builders and building owners. They’ve been in business for 10+ years. They are a one-stop shop for all connected building needs, including low-voltage cabling and infrastructure, network build-out, and all IP endpoints, including access control, IP cameras, Wi-Fi, and A/V. Their CEO has been featured on Fortune Magazine, acknowledging their service quality for its reliability and efficiency, and they have won the Thought Leadership Award in 2024.

Benefits:

• Dental, health, and vision insurance 
• PTO
• Retirement plan
• Quarterly performance-based bonus structure

Why Join Us

• Opportunity to lead major national accounts with visibility and ownership.
• A collaborative, innovative environment where ideas are valued and implemented.
• Competitive compensation, growth opportunities, and performance incentives.
• Be part of a high-performance team shaping the future of smart building and technology-driven solutions.

We are seeking a Technical Account Manager to manage and support multi-site, multi-state accounts, ensuring seamless project delivery and long-term customer success.

This role blends technical expertise, project coordination, and relationship management. You’ll serve as the main point of contact for assigned accounts, overseeing technical implementation, managing communication across multiple stakeholders, and ensuring smooth execution of ongoing and upcoming projects.

This position is ideal for someone who enjoys combining hands-on technical work with strategic account management, and thrives in a dynamic, fast-paced environment.

Key Responsibilities

Account & Relationship Management

• Act as the primary liaison for assigned accounts, building strong and lasting partnerships.
• Conduct regular account reviews and status calls to ensure ongoing satisfaction and service quality.
• Coordinate communication between internal teams, vendors, and on-site stakeholders to maintain alignment.
• Create templated proposals for new sites, expansions, and upgrades.
• Monitor account performance metrics, provide detailed reports, and proactively identify improvement opportunities.

Technical & Operational Support

• Collaborate with engineering and project management teams to support technical proposals, takeoffs, and rollout schedules.
• Use Bluebeam and related tools to review drawings, perform takeoffs, and validate system designs.
• Provide technical guidance on low-voltage systems such as access control, surveillance, intercom, and network integrations.
• Work closely with internal service and support teams to troubleshoot and resolve technical issues promptly.
• Maintain documentation, site standards, and project details to ensure consistency and knowledge sharing.

Proactive Support & Continuous Improvement

• Conduct non-sales client touchpoints to provide updates, share best practices, and identify upcoming needs.
• Identify opportunities for account growth, optimization, or process enhancements.
• Support the creation of scalable systems and repeatable processes for managing large portfolios.
• Collaborate cross-functionally with Sales, Project Management, and Operations to ensure high service standards.

• 3-5+ years of experience in technical account management, sales engineering, or project coordination, preferably in low-voltage, security, telecom, or building technology.
• Experience managing multi-site or multi-region accounts in technical or service environments.
• Proficiency with Bluebeam and construction takeoffs (required).
• Strong knowledge of access control, camera systems, intercoms, and networking.
• Excellent organizational, communication, and client management skills.
• Demonstrated ability to handle both reactive support and proactive account planning.
• Willingness to travel as needed for on-site coordination or reviews.

About SaaS Talent

SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice.

Reach out to us at www.saas-talent.com to learn more about how we can help you.

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