Technical Account Manager

  • 600 California St, San Francisco, CA 94108, USA
  • Full-time

Company Description

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. 

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. Our culture is passionate, dynamic, and fun.

Job Description

The Customer Success team’s mission is to build, grow and deepen our customer relationships to ensure our customers are successful with Pendo. We are a team of individuals that are passionate about helping customers connect their goals and challenges with solutions in our platform. Our goal is to make every one of our customers a lifelong partner. As a Technical Account Manager, you will play a crucial role by providing proactive strategic and technical guidance.

What You Will Do:

  • Collaborate with Enterprise, Strategic, and At Risk customers as a strategic and technical expert in leveraging Pendo to accomplish their business objectives

    • Provide technical direction on all aspects of Pendo’s products to our customers

    • Train customers on increasing product engagement using Pendo

    • Communicate with every level from Engineers to CEOs

  • Work with enterprise customer success manager through the Pendo onboarding process (integration, training, installation).

  • Become an expert on everything Pendo

  • Engage the Services team to onboard and implement enterprise and strategic customers

  • Represent the customer internally to push Pendo to better serve its customers across all teams (Product, Sales, Marketing)

  • Demonstrate advanced Pendo features and troubleshoot delicate issues

  • Own and ensure any assigned account issues/cases are resolved in a timely, utilizing resources from across Technical Support, Sales, Engineering, Finance

  • Manage productized integrations with other systems such as Salesforce

  • Provide technical best practices with how to effectively manage the Pendo platform

  • Assist Sales with prospects to represent the Customer Success team included with the Pendo Platform and set expectations

  • Identify Services upsell opportunities and engage the Services team to establish objectives and manage delivery schedule

  • Leverage your learnings and innovations working with customers to lead team projects which improve the experience for all customers.


Who you are:

  • You have 2+ years of technology implementation, management consulting or account management experience.

  • Enterprise or Large account management experience a plus

  • Basic or advanced front end development experience (JavaScript, CSS, HTML)

  • Experience managing customer relationships independently and building strategies to make customer successful with new technologies

  • Self-starter who takes initiative

  • Outstanding verbal and written presentation skills

  • Strong ability to learn technical concepts and translate that to business solutions

  • 4 year college degree preferred

Additional Information

Why Pendo?

  • We are a passionate and fast-growing startup culture

  • You will gain experience in a diverse and exciting set of technologies and clients

  • You can enjoy frequent company and team-building events

  • We are located in the heart of Raleigh, one of the fastest growing cities in the Southeast.

  • Join our team and you will have a real impact  on Pendo’s future and direction.


Benefits and Perks

  • Company Equity 

  • Health benefits 100% covered for your entire family. Dental and vision benefits 100% covered for employee. 

  • 401K

  • Open vacation policy

  • Free weekly lunches and fully stocked kitchen with drinks, goodies and balanced snacks

  • Lots of company swag...hope you like pink!


Hear from our Pendozers on why it's so outstanding  working at Pendo.

Check out this video of our CEO Todd Olson speaking about Pendo.

  • All your information will be kept confidential according to EEO guidelines.

  • No Agencies please