Professional Services Engineer

  • 150 Fayetteville St, Raleigh, NC 27601, USA, Raleigh, NC, us
  • Full-time

Company Description

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.  Our culture is passionate, dynamic, and fun.

Job Description

The Professional Services team’s mission is to accelerate the time to value for our Pendo users. We are a team of creative individuals that have a passion for delivering value for our customers, while sharing best practices along the way. Our goal is to exceed our customers’ expectations in every engagement.

As a Professional Services Engineer, you will realize the value of the Pendo Platform for our customer through the use, extension, and integration of the Pendo Platform.


What You Will Do:

  • Assist in the acquisition and retention of customers who range from non-technical product managers to highly technical developers

  • Represent the customer internally to push Pendo to better serve its customers across all teams (Product, Sales, Marketing)

  • Provide best practices and recommended actions for our customers

  • Scope, define, manage and deliver custom services using, extending or integrating with the Pendo platform

  • Deliver predefined and custom services projects that utilize, integrate, and extend the Pendo platform

  • Support services deliverables via comprehensive documentation and client consultation

  • Take ownership of deliverables, often times requiring cross-organizational collaboration

  • Contribute reusable code, documentation, and other assets that improve delivery efficiency

  • Manage services projects from kickoff to delivery

Qualifications

Who you are and what you possess:

  • 2+ years of technology implementation, management consulting or account management experience

  • Intermediate front-end development experience (JavaScript, CSS, HTML, jQuery, etc.)

  • Contributed code or fixes to a managed project (open source, work related code base, etc.)

  • Positive attitude and see possibilities rather than obstacles

  • Passion for helping others through others and would gladly jump on a phone call to help someone at a moment’s notice

  • Self-starter who takes initiative

  • Ability to learn technical concepts, translate them to business solutions, and deliver the result

  • Embrace a flat organization culture, ready to share your ideas and make them happen

  • Creative when the answer is not obvious

  • 4-year degree preferred

Additional Information

Why Pendo?

  • We are a passionate and fast-growing startup culture

  • You will gain experience in a diverse and exciting set of technologies and clients

  • You can enjoy frequent company and team-building events

  • We are located in the heart of Raleigh, one of the fastest growing cities in the Southeast.

  • Join our team and you will have a real impact  on Pendo’s future and direction.

 

Benefits and Perks

  • Company Equity 

  • Health benefits 100% covered for your entire family. Dental and vision benefits 100% covered for employee. 

  • 401K

  • Open vacation policy

  • Free weekly lunches and fully stocked kitchen with drinks, goodies and balanced snacks

  • Lots of company swag...hope you like pink!

 

Hear from our Pendozers on why it's so outstanding  working at Pendo.  http://content.pendo.io/vmxNJTWm38

Check out this video of our CEO Todd Olson speaking about Pendo.  https://vimeo.com/110839413

  • All your information will be kept confidential according to EEO guidelines.

  • No Agencies please.

Videos To Watch