Technical Support Engineer

  • EuroPark, Holland building, Yakum, Center District, il
  • Full-time

Company Description

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.  Our culture is passionate, dynamic, and fun.

Job Description

Technical Support Engineers (TSE) make up a small, talented, and dedicated global team providing an important part of the Pendo experience through guidance and consulting to customers. We pride ourselves on prompt responses to customers with a range of technical capabilities to ensure the success of customers across our web and mobile features as part of the Customer Success organization. While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and accurate support.

Pendo is a global team with Headquarters located on the East Coast of the United States. This position is located in our Israel Office, representing Customer Success to our international customers and engineering located in Israel.

What You Will Do:

  • Answer customer questions through our support queue

  • Be the voice of the customer to the Product and Engineering organizations

  • Prepare and provide recommended product best practices

  • Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds

  • Take ownership of pushing cases to resolution including working with developers


Who you are:
  • Coder or tinker-er (professionally or hobby)

  • Reliable and active team member (professionally, music, games, etc.)

  • Passionate about helping others at a moment’s notice

  • Patient and positive who sees possibilities rather than obstacles

  • Thirst for knowledge, comfortable learning new technologies

  • Ready to share your ideas and make them happen

  • Creativity when the answer is not obvious

  • Conversationally fluent in spoken English and written English

Required Experience:

  • 1+ year of professional experience in JavaScript, HTML, CSS and/or Mobile Development

  • 1+ year of professional experience working in a team setting

Desirable Experience (in priority order):

  • Global team experience

  • BS.c in computer science, similar field of study, or similar commitment to technology

  • Mobile SDKs and frameworks (iOS, Android Studio, Cordova, etc.)

  • Public contributions to code repositories (personal, commercial, or project)

Additional Information

Why Pendo?

  • We are a passionate and fast-growing startup culture

  • You will gain experience in a diverse and exciting set of technologies and clients

  • You can enjoy frequent company and team-building events

  • Join our team and you will have a real impact on Pendo’s future and direction

Benefits and Perks

  • Company Equity

  • Open vacation policy

  • Lots of company swag...hope you like pink!

Hear from other Pendozers on why it's so great working at Pendo.

Check out this video of our CEO Todd Olson speaking about Pendo.