Production Operations Engineer (DevOps)

  • 418 S Dawson St, Raleigh, NC 27601, USA
  • Full-time

Company Description

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.  Our culture is passionate, dynamic, and fun.

Job Description

Pendo is seeking a Product Operations Engineer to join our growing Engineering Team.  You will be filling a mission-critical role ensuring that our systems are healthy, monitored, automated, and designed to scale. You will work with our development teams from deployments all the way through identifying and resolving production issues. The ideal candidate is passionate about an operations role that involves deep knowledge of both the application and the product.

What you’ll do:

  • Manage infrastructure tools such as build system, deployments, backups, and monitoring, as well as integration between services (JIRA, Github, Slack, Stackdriver, OpsGenie, etc.)

  • Collaborate with our backend engineers to ensure that new services are properly monitored and production changes are carefully planned to avoid downtime.

  • Manage employee access to production and engineering services.

  • Investigate and mitigate operational issues

  • Participate in an on-call rotation and regular reviews of production incidents and changes.

  • Serve as an escalation point for customer issues requiring debugging of backend services

  • As needed, engage in strategic operational projects around disaster recovery, SOC controls, migration to new cloud services, etc.


Who you are and what you possess:

  • Proficiency with a programming language like Python or Ruby, and with shell scripting.  Familiarity with golang is a plus.

  • B.S. in Computer Science, Computer Engineering or related quantitative discipline, or an equivalent industry internship or industry software engineering experience

  • Experience working with a variety of services (DNS, object storage, load balancing, compute, etc.) in a cloud platform such as AWS or GCP.

Additional preferred qualifications:

  • Experience implementing “infrastructure as code” using tools such as Ansible or Terraform

  • Familiarity with continuous integration tools such as Jenkins, Travis, or Wercker

  • Experience using REST APIs to interact and integrate with third-party services

  • Strong system troubleshooting skills with always on, highly available systems

  • Prior experience in DevOps, Site Reliability, or backend/infrastructure engineering for a company experiencing fast-paced growth is a plus.

Additional Information

Why Pendo?

  • We are a passionate and fast-growing startup culture

  • You will gain experience in a diverse and exciting set of technologies and clients

  • You can enjoy frequent company and team-building events

  • We are located in the heart of Raleigh, one of the fastest growing cities in the Southeast.

  • Join our team and you will have a real impact  on Pendo’s future and direction.

Benefits and Perks

  • Company Equity for the team

  • Health benefits 100% covered for your entire family.  Dental, and vision benefits 100% covered for employee

  • 401K

  • Open vacation policy

  • Free weekly lunches and fully stocked kitchen with drinks, goodies and balanced snacks

  • Free parking or monthly stipend for other modes of transportation (biking, walking, do you skate?)

  • Lots of company swag...hope you like pink!

Hear from our Pendozers on why it's so outstanding  working at Pendo. 

and check out this video of our CEO Todd Olson speaking about Pendo.

All your information will be kept confidential according to EEO guidelines.

No Agencies Please!

Must be eligible to work in the U.S.