Customer Success Manager
- 418 S Dawson St, Raleigh, NC 27601, USA
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.
Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. Our culture is passionate, dynamic, and fun.
As part of the Pendo Success team, our Customer Success Managers support our customer relationships, the process of mapping our customer needs to Pendo’s Product Success, and drive to deliver increased value to our customers. As a team, we help to shape the Overall Customer Experience. Over time, the CSM’s grow into trusted advisors to our customers and product experts in Pendo’s technology.
This is a great opportunity to gain experience in a fast-paced Raleigh software startup that provides tools that accelerate growth among other Product Teams and Customer Success Teams around the world.
What you'll do:
Grow, and expand customer product adoption and revenue
Operate as an Account Manager, handling customer requests – including data analysis
Develop periodic platform reports to communicate status of projects to customers and internal teams.
Develop a deep understanding of Pendo’s technology to help create best practices for customer success (e.g. help create presentations, reports, etc.)
Partner with cross-functional teams to drive account to implementation and contract renewals/upsells
Establish and maintain close relationships with clients at multiple organizational levels
Support the onboarding process for new accounts to ensure successful implementations
Provide internal operations support - including managing content ingest and delivery, reconciling invoicing, optimizing and documenting workflows, contracts management
You have an undergraduate degree
A minimum of 3-4 years of account management, consulting, project management, or software sales experience
Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail
Demonstrated strong analytical ability
Experience with building, analyzing, and interpreting customer data to influence stakeholder decision making
Experience discovering key goals and steering customer stakeholders with success plans
Exceptional communication and presentation skills (both written and verbal)
Ability to interact with enterprise customer teams at various levels of technical and non-technical depth
Experience providing insights, building relationships with, and driving value to C-Level clients in B2B environment
Experience working with cross-functional teams (Marketing, Finance, Product, Sales, Support, Revenue Ops) to provide Voice of the Customer
Sales Experience a PLUS
Knowledge of HTML, CSS is a PLUS
Dedicated work ethic and desire to become an expert in a field
High-achiever and creative thinker always looking to exceed expectations
Passion for data, analytics and insights
Take a high degree of ownership
Clear communicator with professional presence and attention to detail
Enjoy “getting your hands dirty” by digging into complex operations
Love learning technology and new applications
Project Manager at heart
We are a passionate and fast-growing startup culture
You will gain experience in a diverse and exciting set of technologies and clients
You can enjoy frequent company and team-building events
We are located in the heart of Raleigh, one of the fastest growing cities in the Southeast.
Join our team and you will have a real impact on Pendo’s future and direction.
Benefits and Perks
Company Equity for the team
Health, dental, and vision benefits 100% covered for your entire family
Open vacation policy
Free weekly lunches and fully stocked kitchen with drinks, goodies and balanced snacks
Free parking or monthly stipend for other modes of transportation (biking, walking, do you skate?)
Lots of company swag...hope you like pink!
Hear from our Pendozers on why it's so outstanding working at Pendo.
Check out this video of our CEO Todd Olson speaking about Pendo.