Technical Success Engineer

  • 418 S Dawson St, Raleigh, NC 27601, USA
  • Full-time

Company Description

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.  Our culture is passionate, dynamic, and fun.

Job Description

Pendo’s platform allows our customers to build more engaging products. As the support team, we pride ourselves in ensuring the retention and success of customers who range from non-technical product managers to highly technical developers. Technical Success Engineers (TSE) are an important part of Pendo as they provide guidance and consulting to customers. Everyone at Pendo has high expectations that every customer receive professional, quick, and accurate support at all times.


What you will do:

  • Support and answer customer questions through our support queue

  • Be the voice of the customer to the entire Pendo organization

  • Provide recommended best practices tailored to the customer’s needs

  • Debug customer issues and create reproducible test cases for developers to resolve

  • Take ownership of cases including working with developers to resolve them

Qualifications

Who you are:

  • Professional or hobby coding experience or a 4-year degree in a technical field like CS, programming, or math

  • A passion for helping others and would gladly jump on a phone call to help someone at a moment’s notice

  • A patient and positive attitude and see possibilities rather than obstacles.

  • A thirst for knowledge, comfortable learning new technologies

  • The willingness to embrace a flat organization culture, ready to share your ideas and make them happen

  • Creativity when the answer is not obvious

Additional Information

Why Pendo?

  • We are a passionate and fast-growing startup culture

  • You will gain experience in a diverse and exciting set of technologies and clients

  • You can enjoy frequent company and team-building events

  • We are located in the heart of Raleigh, one of the fastest growing cities in the Southeast.

  • Join our team and you will have a real impact  on Pendo’s future and direction.

Benefits and Perks

  • Free weekly lunches and fully stocked kitchen with drinks, goodies and balanced snacks

  • Free parking or monthly stipend for other modes of transportation (biking, walking, do you skate?)

  • Lots of company swag...hope you like pink!

Hear from our Pendozers on why it's so outstanding  working at Pendo.  http://content.pendo.io/vmxNJTWm38 

Check out this video of our CEO Todd Olson speaking about Pendo.  https://vimeo.com/110839413