Peermont prides itself on offering our guests exceptional customer service and value for money.  We always strive to employ and develop individuals that share our values of Respect and Humility, Integrity, Collaboration and Accountability.

As part of this we endeavour to provide opportunities to our employees to develop their careers within the Peermont Group and are therefore proud to offer another career development opportunity for the position mentioned above.

Reporting to the Customer Support Specialist: On-line Sports Betting, this position is responsible for providing telephonic support services to players.

·     Manage and control all aspects of the restaurant to the required standards;

·     Compile, implement and maintain departmental policies and procedures;

·   Monitor that training programs are executed for all Service staff, ensure that ongoing
    training programs or on job training (OJT) is carried out by the management team,
    giving special attention to personal hygiene, appearance, productivity, product
    knowledge, service skills, attitude etc. in line with the standard operating procedures;

·  Ensure staff and productivity levels are maintained in line with business levels and as
   per stipulated departmental labour ratio breakdown;

·  Conduct daily hygiene walkabouts, complete specified checklists and enforce correct
    cleaning standards for all areas and operating equipment;

·  Monitor that the company and statutory hygiene standards are maintained in all areas
   as it is laid out in the H&S policies and procedures for the complex and as per the
   minimum legal requirements;

·  Compile weekly operating forecasts ensuring adequate supply of food and beverage
    stock, guest consumables, cleaning chemicals and any other items that may be
   required by the outlet;

·   Ensure daily availability of all listed menu items (Food and/or Beverages) and inform
    the Complex F&B Manager and Executive Chef of any items not available or out of
    stock;

·   Respond timeously to Customer Complaints and supply written feedback to the
    Complex F&B Manager;

·   Maintain strict stock control measures daily and ensure daily stock takes are carried
    out;

·     Maintain budgeted cost percentages, budgeted operating expenses and staffing costs;

·     Maximise sales while minimizing costs;

·     Hold regular departmental staff meetings and give timeous feedback;

·    Manage the timekeeping of all staff in and out, in accordance with control procedures
     at the start and end of their shifts.

·     Matric / Grade 12

·    5 years’ experience in an Upmarket Restaurant environment of which at least 3 years is
     in a General Manager or Restaurant Operator capacity.

·     Hotel School Management Diploma (advantageous) with an extensive knowledge of
     wines and mixology.

·     Logistical and organisational skills essential.

·     Ability to groom and train staff to the required service standards.

·     Excellent skills in customer liaison and communication.

·     Knowledge and experience of stock and cost controls essential.

·     Computer literate: MS Office, Micros and Stock Management Systems.

·     Ability to maintain good relationships with staff as well as discipline accordingly.

Financial understanding with the capacity of interpreting the P&L/income Statement

• Excellent communication skills;
• Strong customer service orientation;
• High level of integrity and confidentiality;
• Must be able to work shifts;